Question about HP Scanjet 5400c Flatbed Scanner

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Scanner problem Hi, Hope you can help. The scanner makes a clicking or ratchet-like noise when it scans. The image looks ok at first but then you notice that part of it is out of alignment.

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  • oneacer Sep 23, 2008

    Same problem here. Mine started when I moved my scanner, nothing else changed.

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The scanner is not available while in use by another application or user i get this darn error. I use this scan multiple times a day and all of a sudden i see this.... why?


Hi,

The error message could be Twain Driver error or ScandAll pro Application error. Please go through the followings:

SCANDALL-PRO APPLICATION ERROR:

Error Code: [SA01020E] No scanner is found.
There is a possibility that no scanner is connected, the connected scanner is not turned on, or the scanner is currently used by some other application.

Status: [Scan] or [Select Scanner] is specified, but no connected scanner is found. Or, the scanner is currently used by some other application.

Action: Make sure that the scanner is connected and is turned on. If the scanner is currently used by some other application, use the scanner after the application ends. Make sure that the driver selected on the [Scan] tab of [Preferences] in the [Tool] menu is installed correctly.

TWAIN DRIVER ERROR:

-The scanner may be OFF or not connected. Check the power supply of the scanner or connection with PC.
-The scanner may be already in use by other application or the "Scanner and Camera" in [Control Panel].Close other application or "Scanner and Camera" in [Control Panel]

-The connected image scanner is not a model supported by this driver. No image scanner is connected. The cable is disconnected.Check whether the image scanner is connected.

-Another application may already be using the image scanner. Alternatively, the TWAIN driver may have been activated twice.Terminate all applications, and start scanning again.

For more information, please refer to the help contents of Scanner utility/Twain driver and scanning application installed on your PC.Hope the above information is helpful.

Thanks,
ScanCare

Jun 22, 2012 | Scanners

1 Answer

I'm trying to scan an A4 size sheet(document). I was getting the same size of the scanned sheet, but now its shrinked its size so that I can not getting the same size as in the sheet. Please help me...


Hi

Try the HP software rather than the Scanner itself.

HP Solution Center > Settings > Scan Settings > Scan Document Settings > make sure it is set to Scan Document as Image (no OCR) > Apply > OK.

I hope this helps.

Aug 24, 2011 | HP ScanJet 2400 Flatbed Scanner

1 Answer

Hi a vertical line is in image scanned please tell me how to solve this problem thanks


The lines are due to dirty scanner mirror. The printer/ scanner design is based Sheet-Fed Scanner. Open/Lift the scanner top (by pullung it near the area where you feed the paper to scan). Look out for the horizontal mirror and use a soft, damp, lint-free cloth to gently clean the scanner mirror, rollers etc. and enjoy clear scanning!

Good Luck!
Hope this helps! Dont forget to appreciate the solution!!
CreativeTECH

Feb 14, 2011 | Fujitsu fi-5120C

1 Answer

Fuzzy scanned image from Epson Expression 10000XL scanner


Make sure that the item being scanned is lying flat against the scanner's glass. If the scanned image is still fuzzy after adjusting the object, clean the scanner glass with a lint-free cloth and some vinegar or ammonia-free window cleaner.
Hope this helps you. Please If this solutions solves you problem, please do not forget to rate my solution. If not, then please comment back so I can help some more

Apr 10, 2010 | Epson Scanner Expression 10000xl Pro A3+...

1 Answer

Cannot scan documents


go to device manager look for imaging device (scanner) right click and uninstall. / click scan for hardware changes tab, found new hardware must be appeared and click next / select don't search, i will choose the driver to install / click show compatible hardware and choose scanner driver found and click next. and finish.

Feb 11, 2010 | Fujitsu M3091DC Path-Through Scanner

1 Answer

Computer can't connect to scanner


If you are using Win XP there's another way of testing it with your computer for to check if your scanner is damaged or just a simple
software issue:

Usually for Epson it came with an Application called "Epson Scan"

> with the scanner connected to your Computer try to scan using a diff Application like PhotoShop or MS Paint

> to scan using Paint
Click on Start / All Programs / Accessories ( click and open "Paint" )

> from Paint click on File / and click "From Scanner or Camera" and it will open a scanner wizard., just follow the step by step procedure on how to scan.

note: if you have a diff. imaging devices ( like web cam ) it may ask you which one to use., make sure to select your scanner.

> if it can acquire an image using paint or diff application., there's no issue with the scanner unit.

> if it cannot acquire an image using paint or diff application., your scanner is broken / damaged.

To fix the issue with Epson Scan

> Uninstall "Epson Scan" from Control Panel / Add or Remove Programs / disconnect the scanner unit "USB cable"

> Control Panel / Administrative tools / Services ( look for Windows Image Acquisition < WIA > click on it and restart the service.

> Close all the windows and restart your computer.

Download the Twain Driver from the Epson Website

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88043&prodoid=63070037&infoType=Downloads&platform=Windows

downlad > TWAIN Driver and EPSON Scan Utility v3.12A
(
epson12526.exe )

note: if you don't have internet you can use the cd that came with scanner...

> after it is installed your computer might restart and then:

> click on Start ( right click on My Computer / left click on Properties ) on the Properties window click on Hardware Tab / Device Manager / on the device manager window look for "Imaging"
under Imaging look for your scanner ( right click on it and click on update driver., select this time only hit next / select Install the software automatically ( recommended ) hit next and it will update your scanner driver.

> Close all windows and Launch Epson Scan


Mar 22, 2009 | Epson Perfection V200 Flatbed Scanner

1 Answer

Scanner Isn't Working


Hi,
Well first make sure the scanning surface is clean.
If you're on XP, you could try the various patches/updates from the site here:
http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&dlc=en&cc=us&product=77375&lang=en

You can also scan and copy in Vista by using Windows Photo Gallery.

1. Click on files tab at the top in Window Photo Gallery.
2. Click on import from camera or scanner.
3. Highlight your scanner icon (eg HP 1310) then click import.
4. New scan window will popup, now you can preview or scan using this basic looking Vista utility.

Hope that helps.

Chris (ziraffa)

Jan 17, 2009 | HP Scanjet 5500c Flatbed Scanner

1 Answer

Xerox 510 will not scan from ADF


If it is new, and not assuming there is a hardware problem with the scanner (some fault), might be a software problem. If the scanned image from the flabed is OK the drivers would be installed properly. You do not say which software you are using but when you have a "Professional" documentscanner and intend to use it for "production" scanning you need proper software also, To scan, to mix documents, rearrange pages, auto remove blank pages, deskew, produce small PDFs even when scanning color and so on. Look at PixEdit - it will do the job for you.

Jul 16, 2008 | Xerox DOCUMATE 510 Flatbed Scanner

1 Answer

Bad images


Hi, please try the following solutions below to resolved that issue:

1. Trash & Reinstall scanner driver. You can go to http://support.epson.com to download the updated driver for this scanner.
2. Check conflicts on Device manager.
How to get device manager:
a. Right-Clicking on MY COMPUTER
b. Left-click on PROPERTIES.
c. Click on the HARDWARE tab, then DEVICE MANAGER.

In the Device Manager please for the following:
a. Any yellow or red X's, question marks or exclamation marks.
b. Under the Category of Imaging Devices - Check for Epson
Product name.
If IMAGING DEVICES is listed, test the scanner from PAINT. If IMAGING DEVICES is not listed then the scanner is not being recognized. We would recommend trying another USB port or cable.
To scan in paint:
1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FROM SCANNER OR CAMERA.
3. Choose COLOR PHOTO.
4. Scan.

It is also possible that Windows Image Acquisition (WIA) service is not started.
To start this process please follow the steps listed bellow.
1. Click on Start, go to Control Panel.
2. In the Control Panel window you will Performance and Maintenance, please left click that option.
3. Next we are looking for Administrative Tools, please left click on that option.
4. We are looking for the Services icon please left on that icon.
5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
6. We want to select the STOP option with your left mouse button.
7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

Jun 11, 2008 | Epson Perfection 2450 Photo Flatbed...

4 Answers

Epson 4490 Photo - multiple PDF pages


Hi. Yours probably scans as soon as you have a document in and you double-click, right? I went through this. Double click on the Epson Icon. Make sure the mode preference at upper right is changed to professional. It may start scanning and you have to wait until it's finished to scan again. When you start in professional mode, it brings up a rectangular menu--you probably didn't see this one before (I didn't before changing to professional mode). Now press scan. This gives you a "file save" choice. Chose the location you want. Under the location choice is the Choose Document type option--this is the second key--save as PDF. Now it will bring up that add a page, edit or save file. Professional mode, save as PDF.

Dec 15, 2007 | Epson Perfection 4490 Film / Flatbed...

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