Question about Viking 42 in Built In Professional Integrated Side by Side Refrigerator - VISB423

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Our new 48" Viking side by side does not feed ice cubes adequately. If you need several glasses of cubes it stops feeding and when one opens the freezer door they are piled up and fall all over the floor. Not what I had expected from a new refrigerator/freezer from Viking.

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I experienced the same problem several times with our VCSB483DSS also.

What I found was that the ice come down the chute side way and got stuck at the flap in the door. As you continue to press for ice, the machine pushes more ice & they all back up in side the chute and in the door, ready to dump on unsuspecting person who open the freezer door.

I think the the problems are:
1 - over application of foam insulation in the chute pathway in the door.
2 - possible bad timing on the flap opening causing the falling ice to get stuck.

My solution for the past 6 years:
1 - clean out the over application of foam insulation - this reduce the incident frequency from once a month to once or twice a year.
2 - inform my family member that if while you pressed for ice, and the ice is not dropping, but you hear the motor still cranking away, stop pressing for ice immediately. Stick you finger up the dispenser to make sure the flap is open, and push the ice to un-stuck them. And finally, be prepare to get 2 cups full of ice.

Viking may make professional quality fridge (13 years experience in restaurant business), but ice & water dispenser is not their strong point.

Posted on Feb 28, 2013

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Posted on Jan 02, 2017

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SOURCE: 48 " viking ice maker tray frozen no ice

Try replacing
the icemaker unit. I used Supco model RIM943 and its working great. Found it online for $55 on line.

My Viking 48" ice maker has given me a little trouble too. The first ice maker assmble was replaced under warranty. It only came with a one year warranty so when it just went out again I thought I would take a look. Just like you I had no ice. It only take two screws to remove the ice making unit and a quick discount plug. I read up on the unit to trouble shoot it. My Ice maker had the ejection forks stuck in the down (in the ice cubes) postion indicating the unit was out of sync and needed to be completly replaced.

On another note:

I also had a proble with the flapper ice cube door on the outside ice dispenser. Ice cubes would get stuck in the door and would not drop into the cups. This was a lot tougher to fix, but I like figuring things out. Turns out I had some ice that got stuck in the flapper and some how it melted and froze back up to lock the flapper. When the motor came on it sheard a shear pin in a coupling just off the drive motor. I made a home made shear pin and put it back together and all work great now. It was a bit of work to take it all apart and to tell that the motor was good and the relay was working right.

Posted on Dec 13, 2009

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