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Our Samsonite Pixel Cube suitcase combination lock won't unlock! We are definitely putting the correct combination into it but the lock isn't moving and the suitcase is full of our belongings! We've used it on numerous occasions before and never had a problem with it so can't understand why it has suddenly jammed!

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Try 001, then 002, then 003 and so on. It may take you half an hour but worth the try. Otherwise, if you don't want to break it open, you really have to call Samsonite Customer Service Center at 1-800-765-BAGS.

Posted on Oct 09, 2010

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