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PLEASE HELP ME!!! I Have a 32 bit vista 20 inch hp hdx 9000 entertainment series computer and I am trying to use my Imate Jasjam as a modem. When I first bought it I just plugged and played no problem and now I get an error message. check usb cable connection. I have tried every usb port, 3 usb cables, I have tried another 32 bit vista machine with no problem and also xp machines no problems. So I am at the stage where it is my laptop that is failing to see my phone as a modem. The odd thing is that I can sync the phone easilly but just not as a modem. Can someone help me please I have spent over 20 hours on this problem so far. I have tried everything hp has suggested with no success. The final thing they have suggested is to back everything up and reboot the machine. I only want to use this method as a last resort as I dont have much time to backup and recustomize my computer to how it is now. PLEASE HELP ME!!!!!!!!

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  • vinniev May 30, 2008

    It doesnt come up in disk management at all

  • vinniev May 30, 2008

    yes i am using it to chat on a wireless network

  • Glenn Rogers
    Glenn Rogers May 11, 2010


    Our chat session was cutoff before I knew if you were using or have your laptop nearby. Were you using your laptop for our chat?



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Please stay with me here, we are almost done. Were you using your laptop in question or do you have it nearby?


Posted on May 30, 2008

  • Glenn Rogers
    Glenn Rogers May 30, 2008

    Alright everything seems good on your laptop no need to back up and run a restore.

    You may have wireless and bluetooth enabled while connected to your phone. By disabling Wireless on your laptop and restarting you should be able to use your phone as a modem.

    Will you disable wireless by clicking on the Fn key near your Windows key and also cliking on the Fn wireless key which is a "F(number) key with a blue vertical line and two radiating semi cricles. Then restart with your phone connected and see if you can't use your phone now.


  • Glenn Rogers
    Glenn Rogers May 30, 2008

    Once you have restarted you may see a blue icon with two triangles pointing to the right in the system tray next or near your time display. Click on the blue icon and your phone should be listed, you then click on your phone in the bluetooth devices to connect to it and then you should be able to go outbound to the Internet no matter where you are. When you are near a wireless network such as at home you don't need to use your phone. You only use your phone when your wireless onboard is not connected to anything.



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I think you should appoint a letter for the modem driver when it is connected....go to the control panel/ administrative tools/computer management/ disk management and right click the driver path and appoint a letter for that and then set the connection....
hopefully it wil work but i am not sure....

Posted on May 30, 2008

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