Question about Dell Inspiron 1501 Notebook

2 Answers

Black screen Hi There, I have two month old dell inspiron 530 with vista home premium operating system. Yesterday i installed KASPERSKY ANTI VIRUS programme downloaded from internet. After working i shut the computer and turned back on this morning, it starts,goes to welcome screen and then my document folder opens and if i close the document folder black screen apperars, no start menue, no desktop icons (I can see pointer on screen). I can open folders by pressing ctrl+alt+del but i can not access my start menu and destop icon screen, after closing all folders black screen appears. Could you please sort me what is the problem and how to solve this. thanks

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  • 1 more comment 
  • gandasa Jun 01, 2008

    by restoring did not help

  • gandasa Jun 11, 2008

    Hi



    I can not see my desktop in safe mode, also selecting last good configuration option did not work.

    please help

  • gandasa Jun 12, 2008

    would reinstalling operating system wipe out my 2gb stuff in my doucument folder or there is any other way to keep the stuff during operating system installation.



    thanks for help

×

2 Answers

Then you have to reinstall your operating system

Posted on Jun 11, 2008

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  • Master
  • 2,785 Answers

You restore the pc back when it was working fine,you can do in safe mode

Posted on May 30, 2008

  • 1 more comment 
  • Rajkumar Bordoloi
    Rajkumar Bordoloi Jun 02, 2008

    can you see your desktop in safe mode if yes then try to boot in last known good configuration

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Jun 11, 2008

    then you have to reinstall your operating system

  • Rajkumar Bordoloi
    Rajkumar Bordoloi Jun 12, 2008

    if you reload the os in the same drive then your data will be lost,you can install the os in the other drive.

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