Note: If you disconnect your computer from its broadband connection, it does not shut down. Remove the cable from the network card or unplug the USB cable modem.
Note: There are currently, and may continue to be, variants to this worm virus. Your computer may also be infected with other viruses, yet this worm virus has made the issue known. Please check with your antivirus software manufacturer to obtain the latest updates for your antivirus software, as well as instructions for the removal of all viruses.
To help avoid these types of issues in the future, be sure to schedule regular updates for both your antivirus software and Windows critical updates. It is also recommended that on a regular basis you make a backup copy of all important data.
This document is intended for a computer that is not infected with any other viruses other than this worm virus. Gateway technical support does not normally support virus removal or any other virus issue. However, since this worm virus widely affects many computer users, we wanted to provide assistance as a courtesy.
RESOLUTION: Note: Gateway does not support viruses. All customers affected by this should be directed to Symantec or Answers by Gateway for support and resolution. We initially provided support for this virus because of the impact to our customers, however we now need to adhere to our virus policy.
Note: Please read all information in this document before attempting to clean your computer. You may also want to print a copy of this document to have at your disposal when attempting to clean your computer. For best printing results, in your Internet browser, from the
File menu, click
Print.
There is a lot of information contained in the document on combating what you may see, including how to stop the shut down process so that you can complete the steps. Also, you must install the Microsoft patch to prevent this type of issue from reoccurring.
There are four resolution options available.
Note: Follow Resolution #1 first, and then proceed to either Resolution #2 or #3, depending on your antivirus software.
NT Authority\System Error Message: "This system is shutting down. Windows must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
Affected Products: Software, System CD/DVDs
Affected Operating Systems: Windows NT® 4.0, Windows® 2000, Windows® XP
ISSUE: Note: If you have a Gateway Server,
click here.
When starting your computer, you may see the following error message:
System Shutdown
This system is shutting down. Please save all work in progress
and log off. Any unsaved changes will be lost. This shutdown
was initiated by NT AUTHORITY\SYSTEM
Time before shutdown:
Message:
Windows must now restart because the Remote Procedure Call
(RPC) service terminated unexpectedly
Note: If you disconnect your computer from its broadband connection, it does not shut down. Remove the cable from the network card or unplug the USB cable modem.
Note: This is in reference to issue number 2-976684501.
Note: There are currently, and may continue to be, variants to this worm virus. Your computer may also be infected with other viruses, yet this worm virus has made the issue known. Please check with your antivirus software manufacturer to obtain the latest updates for your antivirus software, as well as instructions for the removal of all viruses.
To help avoid these types of issues in the future, be sure to schedule regular updates for both your antivirus software and Windows critical updates. It is also recommended that on a regular basis you make a backup copy of all important data.
This document is intended for a computer that is not infected with any other viruses other than this worm virus. Gateway technical support does not normally support virus removal or any other virus issue. However, since this worm virus widely affects many computer users, we wanted to provide assistance as a courtesy.
RESOLUTION: Note: Gateway does not support viruses. All customers affected by this should be directed to Symantec or Answers by Gateway for support and resolution. We initially provided support for this virus because of the impact to our customers, however we now need to adhere to our virus policy.
Note: Please read all information in this document before attempting to clean your computer. You may also want to print a copy of this document to have at your disposal when attempting to clean your computer. For best printing results, in your Internet browser, from the
File menu, click
Print.
There is a lot of information contained in the document on combating what you may see, including how to stop the shut down process so that you can complete the steps. Also, you must install the Microsoft patch to prevent this type of issue from reoccurring.
There are four resolution options available.
Note: Follow Resolution #1 first, and then proceed to either Resolution #2 or #3, depending on your antivirus software.
Note: If the computer attempts to shut down, use the following steps to prevent the forced shut down. This allows you to complete one of the resolutions without the computer restarting.
- From the Start menu, click Run.
- In the Run dialog box, type: shutdown -a. Click OK.
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