Question about Xerox Phaser 8560DN Laser Printer

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Xerox 8560 Error 09.037.45:8982

My mahine gives this error and i dont know waht is it. Can you help me ???
Tnx in advance.

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  • Anonymous Apr 03, 2009

    used generic (cheaper) yellow ink and it's jammed in the chute and we can't get it out....

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Don't believe any of the misinformation about Xerox 8560 , 8570 , 8870 inks not loading or being rejected at the at the ink loader gateway. There is a very simple solution to getting the printer to accept any and all ink no matter if it is from another region or starter pack. There is a plastic pin that pops up at the bottom of the ink loader when you begin to drop or place the ink down into it - you can easily circumvent this. If/When the pin pops up (or it just stays up), you us a small magnet and place it down the right side of the loader (move it back and forth until you find the sweetspot) and you will hear a loud click and the pin for that specific loader will release and drop down. Now here is the trick-before the pin pops up again, use your finger from your other hand to hold the pin down, then use your other hand (as the magnet is no longer needed because your holding the pin down) and grab the appropriate ink cube and quickly place it in the loader while pulling your finger out and slide it down the channel . The pin usually moves up very slowly giving enough time to do this-if it doesn't, just repeat the process. Or instead of using your finger to hold the pin down, get a pencil with eraser on the end or small spatula (something thin enough) so you can hold the pin down from within the channel-way. That way nothing(meaning your finger) will get in the way of putting the ink cube into the loading space.
Never believe what the manufacturer tells you-I've been doing this with my 8570 and have no problems.

Posted on Jun 13, 2013

  • rsbc
    rsbc Jun 13, 2013

    Don't believe any of the misinformation about Xerox 8560 , 8570 , 8870 inks not loading or being rejected at the at the ink loader gateway. There is a very simple solution to getting the printer to accept any and all ink no matter if it is from another region or starter pack. There is a plastic pin that pops up at the bottom of the ink loader when you begin to drop or place the ink down into it - you can easily circumvent this. If/When the pin pops up (or it just stays up), you us a small magnet and place it down the right side of the loader (move it back and forth until you find the sweetspot) and you will hear a loud click and the pin for that specific loader will release and drop down. Now here is the trick-before the pin pops up again, use your finger from your other hand to hold the pin down, then use your other hand (as the magnet is no longer needed because your holding the pin down) and grab the appropriate ink cube and quickly place it in the loader while pulling your finger out and slide it down the channel . The pin usually moves up very slowly giving enough time to do this-if it doesn't, just repeat the process. Or instead of using your finger to hold the pin down, get a pencil with eraser on the end or small spatula (something thin enough) so you can hold the pin down from within the channel-way. That way nothing(meaning your finger) will get in the way of putting the ink cube into the loading space.
    Never believe what the manufacturer tells you-I've been doing this with my 8570 and have no problems.

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That is a yellow ink stick fault.
Most likely one of the yellow sticks did not advance properly, or one is cracked or simply in a bit crooked.
If you used sticks from another model number, they would not have the right grooves in them to make the switch on the ink loader.

  1. Open and close the Top Cover to resolve the problem.
  2. If the problem persists, arrange the ink sticks until there are no spaces between sticks of the same color.
  3. Check for non 8560 ink sticks jammed in the ink load chutes. If non 8560 ink sticks, whether manufactured by Xerox or by a non-Xerox ink vendor, caused the ink sick jam, contact support to place a service call.


Posted on May 30, 2008

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