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How do i get a replacement part. i have a 1 tb external hard drive model number WD10EADS and the usb port 2.0 broke off and fell into the unit.

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Depending on where you purchased the external drive as to where you would go to to check on the warranty. You would go to their website and request a replacement under warranty replacement. For Dell, this is done through tech support.

Posted on Oct 09, 2010

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My USB port broke on my 1T hp SimpleSave external hard drive. I have approx 900 GBs of music and videos and pictures. What is best course of action?


Do you mean the actual port on the portable hard drive? If so, it's quite simple. You should take out the HDD inside the shell, and purchase an enclosure which you place the HDD in, you can continue to use it as an external hard drive after! :)

Nov 03, 2012 | HP SimpleSave 1 TB USB 20 Hard Drive

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Have a 1 tb buffalo external hd. worked great had it for back up. I unplugged it to move my computer. when I plugged it back in, there was no green light no power to the drive. check voltage and the power...


try to test it on other computer or laptop... if the unit are still exist maybe your problem would be the external drive..there are no switch button on it, because most of the switches are located on the adapter, the only testing you could do is to test it to other unit..If the external drive are ok once after you test from other PC's, then might as well check your USB port by plugging-in to other port...or try to use other power supply on your computer, co'z sometimes the supply can no longer supplied any voltage coming from your external drive once it plug-in..

Aug 20, 2011 | Buffalo Technology DriveStation Axis 1 TB...

1 Answer

The usb port on the enclosure broke off and is now on the end of the usb cable.


Purchase an "empty" external enclosure, and "transplant" the disk-drive from your MyBook into the empty enclosure. All your files will be intact.

Feb 12, 2011 | Western Digital My Book 3.0 WDBAAK0010HCH...

1 Answer

The lacie grand 1 tb usb hard drive will turn on but it's logo is not appearing on my desk top and I can't access any of my files from it. Any ideas?


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Nov 08, 2010 | LaCie Grand 1 TB USB 20 Hard Drive

1 Answer

My external hard drive fell off my desk and since it has been beeping and not operating correctly


You broke it. Does the Acomdata warranty cover self-inflicted damage?
Did you buy it with a credit-card that adds "all-perils" insurance?

All you can do is to disassemble the enclosure, remove the disk-drive,
buy a similar, compatible, disk-drive, install it into the enclosure,
and thus "revive" your external storage device.

Nov 02, 2010 | Acomdata 1TB Puredrive USB Esata 1 TB Hard...

1 Answer

1 tb external hard disk. Will not back up, won't get off cleaning up or indexing backup. No noise, but when I touch it, it fells like something is rubbing inside.


The external storage device has several major components:

* USB cable

* external power-supply

* disk-drive inside the enclosure

* USB-to-disk-drive adapter inside the enclosure.

Try a different USB cable.
Try a different USB port on your computer.
Try a USB port on a different computer.

Take a multi-meter, and measure the output voltage/amperage of the power-supply,
and compare with the specifications on the label of the power-supply.

Open the enclosure, and remove the disk-drive, and attach it as a "slave" drive in a desktop computer, to see if bypassing the USB-to-disk-drive adapter bypasses the problem.

Look at the label on the disk-drive, for manufacturer, product-number, serial-number, and manufacture date. Access the manufacturer's web-site, and use "check warranty status" to see if the warranty still is valid. If so, the drive can be replaced, at minimal cost to you.

Buy a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Search online for a professional "data recovery service". For a significant fee, they can repair your disk-drive, just long-enough to copy your files to a new disk-drive.

Nov 02, 2010 | LaCie Design by F. A. Porsche 160 GB Hard...

1 Answer

Hi im sachin want to purchase 1 tb hard disk of cgate and LCD of ither samsung or sony.... 1. will support an external USB hard drive on this lcd's ? 2.is there any other type of hard disk i need to...


I do not know if the 1 Tb external hard will work on the USB ports on the LCD TVs.
What do you want to store on the 1 Tb USB hard drive and display on the LCD TVs?
Most LCD TVs can access USB memory sticks and display DVI movies (if supported by the TV), photos etc. that are stored on these USB memory sticks.
Try inserting an USB hard drive (borrow one if necessary, can be any capacity) into the USB port to see if it works before you decide to purchase a 1 Tb USB hard drive.
My suggestion would be to purchase a 1 Tb USB memory stick. This would out perform an external USB hard drive.

May 19, 2010 | Dell Dimension 3000 PC Desktop

2 Answers

My 1 tb WD hard drive isn't even being recognized


If the 1 tb is spinning up, which I assume it is, the new PC (assuming a Win 7 OS) should see it and mount a driver to be able to talk with it. I would double check all my connections at the drive and the PC, try different USB ports just in case one is dead.

Apr 11, 2010 | Western Digital My Book Essential 1TB...

1 Answer

Philips External hard drive not connecting


Try connecting it to a different usb port. plugging out without first stopping the usb device must have the device settings on that port.

Dec 05, 2009 | Computers & Internet

1 Answer

How to format 2 TB usb port


When the drive is plugged into the computer, right click on the USB drive in My Computer, and select format. THIS WILL ERASE EVERYTHING ON THE DRIVE OU SELECT! Be careful...

Feb 16, 2009 | Beyond Micro / DriveZilla / 2TB Terabyte /...

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