Question about Creative Labs ZEN V Plus MP3 Player

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Zen V Is Totally Dead!

My Creative Zen V worked very well for a good 3 months, but I'm really upset because it doesn't show any signs of working again! All I remember doing is leaving it on my bed. I might have left it on, and that might be why it went dead, but the problem is, not even the usually blue lights are flashing. The computer doesn't recognize it, and the screen is completely black. There's no possibility of getting a refund I don't think, so I'm very upset.

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  • imissmyZenV May 30, 2008

    I don't have the option of turning it off...it won't turn on or off at all.

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Check Creative's # to see if your are still in warranty

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Posted on May 30, 2008

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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
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http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

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