Question about Creative Labs ZEN V Plus MP3 Player

2 Answers

Charging problem/malfunction I've had my creative zen v plus for a few weeks now and it's been giving me trouble. Almost everytime I leave it overnight to charge I find it off. And when I try turning it on the normal way (on button) it doesn't work so I hit the reset button and it works fine. Now last night I left it to charge and this morning it was the same drama all over again but this time the player wont go on at all. The blue light just keeps blinking. I've tried holding down the on switch and hitting the reset button but nothing works. When Ieave it in connected to the pc long enough it does go on and shows the battery is red then goes off and on again. Just as it goes off, a caution icon comes on for a split second. Now it just keeps going on and off randomly. Is there some way I can reboot it and start afresh. I don't mind losing my files as long as it fixes this problem. What can I do to fix this ?

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  • kazek May 30, 2008

    I would format but the problem is the device is not being detected. It's dead.

    And even when it goes on, it doesn't stay on long enough to do a format or upgrade the firmware.
    :( :(


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Just a few weeks old? take it back, if you have a receipt.
shouldn't be doing that if such a new device.. ??!!?

Posted on Jun 08, 2008

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Firmware upgrade from Creative's website to permanently resolve

Temporary:
Reformat the player

There are two ways to format an Mp3 player - one on the computer itself, and one in Windows Media Player. Both methods will end up erasing all the songs on the player, but the player will be "good as new" after that. Sometimes reformatting in this manner will override the player's native formatting and cause problems - this can be reversed in most cases by updating the player's firmware. Firmware upgrades are available from most manufacturers' websites.

WARNING: The following procedures will erase all songs on the player.

Check if the file system is NTFS. If yes, format it to FAT or FAT32. - Connect player to computer, double-click my computer, right click on icon of mp3 player and select format. This only applies to Windows-based computers.
You can also format the player in Windows Media Player itself:
Connect your Mp3 player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "name of Mp3 player here 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
-Tha Mp3 Doctor

Posted on May 30, 2008

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1 Answer

My zen wont turn on or charge up and I don't know how to reset it, is there a button??Its a creative zen v plus 1GB


Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

Nov 24, 2009 | Creative Labs ZEN V Plus MP3 Player

Tip

Creative Zen V Plus , 4GB


Heres a few tips to prolong the very short life of the Zen V Plus 4GB.

- Do not leave it in your docking station for long periods of time , this only wears down the battery and will most certainly kill it. This apply's to any form of vigorous charging.
- Don't think its crashed , always check that the lock button is off.
- Always remember the reset button on the side , its a better option than smashing it against a wall , like I'm about to with mine.
- Always install the correct Zen Software , instead of installing music and pictures directly into the folder when you syncronize it with your computer.

Here is my greatest tip of all ;

Don't buy one , save up , get an ipod , Zen's hate people, and now people hate Zen's

Regards,
-Biffjab

on Feb 15, 2010 | Creative Technology ZEN V Plus (1 GB)...

1 Answer

My creative zen wont turn on just bl;ack screen


I've had this problem a few times when I haven't used my Zen for a couple of weeks. Even when the unit is powered off it still consumes battery (as the clock continues to work in the background) - so eventually the battery completely dies.

Hook it up to your PC with the USB cable and, if you can see the battery icon and it looks like it's charging, then just leave it for about 1-2 hours (it takes this long to come back to full life - enough to be recognized by your PC, anyway.

If possible, find another USB cable that will fit the connector, as the white USB that comes with the Zen is pretty rubbish and takes forever to charge - I use the mini USB cable that came with my Sony Ericsson Xperia X1 phone and it works a lot better.

Best of luck.

Sep 13, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Creative zen stone plus mp3 player is malfunctioning. i tried to copy the software of it which i have downloaded from the internet. after i dumped the software into it. it is not working properly. the...


Hi Dear Aham vinay
You Can Download Free MP3 From Youtube By This Site : video2mp3.net
If you didn't found Your Favorite Music In Youtube Try These Sites : Beemp3.com or 4shared.com

Jan 23, 2009 | Creative Labs Zen Stone Plus MP3 Player

1 Answer

Trouble


Hi,

To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter (separately available).
  2. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.
    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
  3. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, click here.

Hope this helps

Chris (ziraffa)

Jan 06, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative ZEN - Display is NOT working, but audio working fine.


I had the same issue with my older Zen Xtra 30GB. I contacted Creative and they wanted 125 USD to repair it, but I had only had it about a year, and I paid 200 USD for it. The warranty on Creative products is only 90 days. I love their stuff but their support and repair policy is horrible. I shut it off and left it alone for a couple weeks, and the display started working again. It developed a charging issue though and even after replacing the battery it never worked right again. Try leaving it turned off for a few days or so. If it doesn't cone back, I would suggest looking into a new player. They are not worth fixing at the price Creative wants. iPod nano 8GB players are down to 169 dollars now, and as they are the standard now, there are more accessories available for them. The warranty is also a LOT longer.

I switched and I could not be happier.

Cheers

Dec 27, 2008 | Creative Labs ZEN V Plus MP3 Player

3 Answers

How to charge my creative zen mp3 player


Just connect your Zen onto your PC (NOT LAP TOP) on a USB.
If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Louise Passalacqua.

Jul 08, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

CREATIVE ZEN GONE HAYWIRE


sounds like it might be either a bad firmware driver, which can be erased and reinstalled via the USB connection to your computer and a download from creative. Or the battery has gone bad, in which case you have to have it sent to creative for Repair.

Jun 29, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Charging zen v plus


Yes you need a creative charger. generic brands usually damage any electronic device. you need to get a creative charger, and hope that it will solve your problem. if not then you may need to ger a battery too. connie

Jun 21, 2007 | Creative Labs ZEN V Plus MP3 Player

3 Answers

Creative Vplus hangs while charging


Zen V is dead
"If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

May 29, 2007 | Creative Labs ZEN V Plus MP3 Player

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