Question about Bosch Nexxt Premium WFMC6400UC Front Load Washer

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My washer will not rinse. It shows an E13 error. What should I do?

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  • Bosch Master
  • 2,605 Answers

Hello, Welcome to FixYa. The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" ) Anyway, here`s the most likely way to remedy a E13 code. **Unplug the washer from the wall or turn off the breaker before attempting any repairs** Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain ) Locate the round door on the front of the machine (about 6" in diameter, lower right corner) Find a drill bit or small screwdriver that fits in the hole in the round door. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful or wear chain-mail gloves). Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan ) There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks. Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first. Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly. Thank you for coming to "fixya" and good luck. Regards, Macmarkus :)

Posted on Oct 09, 2010

  • Nadine Lemmons Oct 24, 2011

    This worked perfect and saved us an expensive service call! Thanks!

  • morganmum
    morganmum Jul 30, 2012

    Thank you for the valuable and easy to understand advice! You just saved me a service call as well! Followed your instructions exactly, and without any difficulty our washer is now working like new!

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6 Suggested Answers

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Posted on Jan 02, 2017

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Macmarkus
  • 2605 Answers

SOURCE: Bosch washer showing E13 error,

Hello,

Welcome to FixYa.

The E13 error code on most series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.

**Unplug the washer from the wall or turn off the breaker before attempting any repairs**

Get some towels and if possible a wet/dry vac. If the machine drained, it won't be too bad. If your machine is stuck full of water, that sucks...hopefully you won't get too wet. ( maybe you`re lucky enough to be close to a floor drain )

  1. Locate the round door on the front of the machine (about 6" in diameter, lower right corner) macmarkus_26.jpg
  2. Find a drill bit or small screwdriver that fits in the hole in the round door.
macmarkus_30.jpg
3. Insert the bit into the hole in the door. It will push in a tab, it doesn't take much force. Rotate the hole (clockwise) to 6'oclock and it should come free. (the edges are very sharp so be careful).

4. Once the door is out of the way you'll be greeted by a 3-4" plastic cap with wings so you can unscrew it by hand. ( you should also see a red ring with a string attached, if you pull this the door should unlatch, but getting the water out first is usually a good plan )

There is a small collector lip at the bottom of the cap, that is where you can hold the wet/dry vac to catch the water. Unscrew slowly so you don't get flooded, until it is unscrewed all the way out

5. Now pull out the trap and visually inspect the inside of the pump as well as the filter/trap. Hopefully you'll find the item/debris that initiated the error code.macmarkus_28.jpg


macmarkus_29.jpg
6. After removing any debris or obstruction`s re-install the button trap/lint filter and plug the washer in to power or reset the breaker and give it a test.

7. Run a load and watch for leaks. Leave the pump access door off until you are sure you screwed the cap in tight and there are no leaks.

Ultimately you may have a faulty drain pump, but I would certainly start by performing the things I listed first.

Let me know if you require further assistance and if not and this solves your problem, please rate the solution I provided accordingly.

Thank you for coming to "FixYa" and good luck.

Regards,

Macmarkus :)

Posted on Jan 23, 2011

textonor
  • 130 Answers

SOURCE: washer not draining and rinsing

Hello Wet Towels, well to be honest outside of the test program I have never seen a fault code E13. If it was an error E03 I would check my water to make sure it was turned on, the cold inlet hose wasn't pinched, or debre filling the filter screens in the hose or water valve. That is what the care and use says about E03. In the back of your owners manual it tells you what the fault means and how to correct it. If this doesn't work call for service to resolve your issue. Hope this helps.

Posted on Aug 10, 2008

57 varieties
  • 1653 Answers

SOURCE: my bosch 300 washer is showing me a E13 error?

The E13 error indicates that the machine has taken too long to drain the water. Do the following.

  1. Switch off the machine and disconnect the mains power.
  2. Remove the access panel on the lower right front of the machine.
  3. Remove the filter and make sure that the filter is not blocked and is clean and clear of all debris. Clean as required.
4. Proceed by checking the drain hose for proper connection and kinks and make sure that it is not blocked.
5. Also check that the main waste drain pipe, if you use one, is not blocked and clean if required.
6. Reconnect the power and switch the machine on.
If the problem persists then do the following.
7. Switch off the machine and disconnect the mains power.
8. Check the electrical connections at the pump and make sure it is operational.
9. Remove the connecting hoses, and expect water to drain out and make sure the pipes are not blocked with debris or any object blockage.
10. Makes sure the pump appears clear and that the impeller looks in good condition.
11. Reconnect the hoses and then reconnect power and switch the machine on.
12. If problem has not been corrected, then remove the pump and check that the drive coupling to the motor is OK and that the motor turns OK. If all is well then replace the pump.

Posted on Oct 23, 2009

KevinWhite
  • 1902 Answers

SOURCE: Bosch E13 error on washer

Hello & Welcome to FixYa

E13 error in your Bosch WFMC washer is a drain error and is displayed when the drain time exceeds & the washer is unable to drain so the door won't open sometimes when this error is displayed. You will have to clean the drain trap in the bottom right hand corner. You can stick a straighten paper clip in the access panel located inside the front bottom panel through the whole and then turn the access panel counter clockwise to unscrew the plastic drain cap behind it. After everything is cleaned and the error returns then replacing the drain pump is recommended repair. Please get back to me if you have any other questions.

Kevin

Posted on Jul 30, 2011

  • 1 Answer

SOURCE: error code E:13 is showing on the washer

Mine did it too on a light load. Set to reduced spin and rinse spin and everything ok. Think this code shuts washer down when spinning out of balance to protect damaging the unit.

Posted on Sep 30, 2011

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Hello & Welcome to FixYa

E13 error in your Bosch WFMC washer is a drain error and is displayed when the drain time exceeds & the washer is unable to drain so the door won't open sometimes when this error is displayed. You will have to clean the drain trap in the bottom right hand corner. You can stick a straighten paper clip in the access panel located inside the front bottom panel through the whole and then turn the access panel counter clockwise to unscrew the plastic drain cap behind it. After everything is cleaned and the error returns then replacing the drain pump is recommended repair. Please get back to me if you have any other questions.

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The E13 error code on the WFMC series Bosch washer`s refer to a drainage problem, as you may or may not already know. ( or in Bosch terms "pump time exceeded" )

Anyway, here`s the most likely way to remedy a E13 code.


Here the tips... support/t7599677-error_code_13

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Hello Wet Towels, well to be honest outside of the test program I have never seen a fault code E13. If it was an error E03 I would check my water to make sure it was turned on, the cold inlet hose wasn't pinched, or debre filling the filter screens in the hose or water valve. That is what the care and use says about E03. In the back of your owners manual it tells you what the fault means and how to correct it. If this doesn't work call for service to resolve your issue. Hope this helps.

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