Question about Kenmore HE2 Plus Front Load Washer

1 Answer

The message F-21 flashed while it was washing, and the machine wouldnt continue

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Kenmore Master
  • 2,605 Answers

Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process.
Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although a faulty pump can`t be ruled out...yet.

Here`s how to check it and clean it...


Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation.

If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way.

Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose.

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )

the message F-21 flashed while it was washing, and - b3f3b21.jpg
3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.


**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
b0ac102.jpg 02d1e9d.jpg
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.


Regards,

Macmarkus :)

Posted on Oct 09, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Error code F-21


F21 relates to a motor or control board fault.

Sep 27, 2016 | Kenmore Elite 45986 Front Load Washer

2 Answers

I need a Samsung Vrt steam manual. What does the error message 3E stand for on the, VRT Samsung Front Loader washing machine?


This video will help you diagnose the fault on Samsung Vrt steam 3e error codes and the video will help you solve the problem

Oct 24, 2015 | Samsung 3.9 Cu. Ft. VRT Steam and Power...

1 Answer

F-21 on a Bosch 1400s- what does this mean


F21 Motor fault. Call customer service. (NOTE: if the motor brushes are worn, these can be replaced by a competent person).

May 20, 2012 | Washing Machines

1 Answer

F 21 error message. Not completing wash cycle


f 21 slow drain remove front kick panal//clean out pump..if it helped please vote Good luck need more help please ask....

Feb 02, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

I have a Whirlpool front loading washing machine and when I try to do a load of laundry, it will wash, but then flashes an F21 error message....and stops......I have tried canceling the load and restarting...


The F-21 code is a blocked drain tube. Take off the front lower panel and locate the drain. Should be front right, Disconnect it and clean out the little trap that collects stuff. Put back together and should be fine. I always find stuff like coins and tissues wadded in there. It made for collecting foreign matter to keep the drain clear.

Jan 20, 2011 | Whirlpool Duet GHW9150P Front Load Washer

2 Answers

Clicking noises


IF APPLIANCE IS RUNNING OK I WOULDNT WORRY TOO MUCH THE CLICKING YOURE HEARING IS PROBABLY THE HEATER RELAYS SWITCHING ON AND OFF AND THE MOTOR REVERSING RELAY ALSO NORMALLY THEY WOULD NOT BE HEARD OVER NORMAL RUNNING NOISES OF MACHINE.

Sep 11, 2009 | Bosch Classixx WFL 2066 Front Load Washer

1 Answer

MY CABRIO SAYS SD ON THE DISPLAY


That means that the machine is sensing excessive suds. I just got the same message on my Duet today. The problem with mine, however, is that there is an issue with drainage. We emptied the drain filter and are currently trying to get it to work properly. It switched from Sd to F-21 and has repeated F-21 5 times until just now when it continued on in the drain/spin cycle to actually spin the clothes. Will keep you posted...

Aug 18, 2009 | Whirlpool Cabrio WTW6600SBT Top Load...

1 Answer

F-21


replace the contol board

Apr 25, 2008 | Whirlpool Duet GHW9150P Front Load Washer

Not finding what you are looking for?
Kenmore HE2 Plus Front Load Washer Logo

117 people viewed this question

Ask a Question

Usually answered in minutes!

Top Kenmore Washing Machines Experts

fordexpert

Level 3 Expert

5471 Answers

Mike Squire

Level 2 Expert

391 Answers

Robert Rankin

Level 2 Expert

338 Answers

Are you a Kenmore Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...