Digital cameras are extremely popular. However, with many cameras you will at one point be faced with a lens problem, more commonly known as the E18 error or lens error. It manifests by thethe screen. The lens either gets stuck in the extended position, or it tries to extend, fails, and then retracts. Here are ideas on how to repair the problem:
1. Call the manufacturer and/or visit their website to see if they will repair you camera. There arewill just send it to the manufacturer and then charge you more than what the manufacturer would charge. If you are in warranty, don't go to a store, call the manufacturer first.
Repair it yourself only if your camera is out of warranty, or if the manufacturer refuses to repair it for free, which may happen if, for example, they decide the damage was caused by abuse or neglect.
2. First, make sure your camera has fresh batteries and it is in recording mode.
3. Remove the batteries from the camera, wait for a couple of minutes, then put them back in and turn the camera on.
4. Try compressed air. With a fine tip blow off gun and dry compressed air (20 lbs) set the tip between the lens turret and the camera body and turn on the air while moving the tip around the lens. It should remove all dust and sand. Turn the camera on and it should function fine.
5. Another method is to tap the padded USB cover part on a hard surface, for example, a desk. Sounds simple, but it works.
6. Place the camera on it's back and look at the lens from its side. It may look slightly crooked. If this is the case, power up your camera and apply pressure gently to the side of the lens to center it. It should then extend fully.
7. Try forcing the camera lens. Turn off the camera. Place it on the back with the lens facing up and take a look at the spacing between the lens and the lens housing. If you notice that the gap is not even all the way around the lens, the problem should be easy to fix. This type of a problem usually occurs if the camera was dropped while the lens was extended. Simply - VERY GENTLY - press down the lens on the side where the gap is the biggest. You should hear a click as it pops back into place. If the lens is stuck at an angle, put the edge of the lens not the flat front, on the edge of a table and press the lens back towards the center. It will either click back in place and work or it will break off one of the three pins that ride in the grooves of the lens barrel. Try powering the camera back on.
8. If the lens doesn't extend at all or it extends and then retracts again, do the following. Turn the camera off. Take the camera in one hand and with the other gently take one part of the lens and gently move it round in a circular movement. Do so with both sections of the lens. You will hear a click as it pops back in place. Power the camera on.
9. Another version of this fix would be to pull and twist on the largest ring of the lens while turning the camera on. Listen for a click. If at first the focus seems to be off, turn the camera on and off and take lots of pictures, close ups and distance. Focus should slowly start improving.
10. If none of the methods work, you can dismantle the camera and try to clean the lens. A good guide on dismantling Canon digital cameras with pictures can be found in the external links.
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