Question about Toshiba REGZA 47HL167 TV
Just the other night i turned on my 3-month-old Regza 27HL167 and the sound was there but the screen was blank. All menus appear just fine, but no other picture regardless of the input.
Any ideas before I call for repair?
I had the same problem last night - sound but no picture form any of the inputs - DVD, VCR, FIOS or antenna. I could still see the TV menu. If you go to the TV menu - you can go to the settings (far right top), from there you can choose to restore factory settings, usually needs a code - 0000 (if you did not choose a different one), select yes when prompted if you want to restore factory defaults. This brought my picture back. I lost all of my picture preferences i had set - but at least I got a picture! I hope this helps!!
Posted on Apr 02, 2009
This is a simple problem to solve... sounds like there are some TV repairmen that do not want to expose the following procedure...
1) Use the remote that came with the Regza and choose the MENU button.
2) Go to SETUP and choose INSTALL
3) Then choose SYSTEM INFORMATION to get to a screen that has left and right arrows... choose RIGHT ARROW.
4) If you have a PIN number key it in or use the 0000 and hit the center button to accept.
5) The screen will then tell you to unplug and plug the unit back in.
Posted on Dec 11, 2010
Hi, No picture, but still have sound and able to change channel with remote, however menu does not appear.
Posted on Mar 20, 2011
We were given a Toshiba Regza because of this problem. After having a friend look at it we found that the tv will work as long as there is no stress on the panel. If the tv is mounted on the wall or with a stand that secures to the panel it puts stress on it and shuts it down.
Posted on Dec 18, 2010
Had same problem: sound, TV menus, but no video. TV is 3 years old. Solution from mlmhoon above worked right away: restore factory settings
Posted on Jul 12, 2010
We just had exact problem! After lots of frustration my husband turned it off again and upon turning it on quickly hit the menu button followed by the 'root' button (red button). The picture returned straight away!! I was flabbergasted but it worked. Just when we thought we had a big problem it is playing with a fabulous picture again - hope it lasts and does not explode!!
Posted on Feb 19, 2012
No solution, but the same exact problem w/ the same exact TV also purchased from Newegg.com. Also about 14 months ago. Worked fine when we went to bed last night. Woke up this morning, turned it on, we have sound, but no picture. The menus also don't work. Please let me know if you, ifionlyhadth, find out what's wrong. We will do the same. I also am rather peeved at the idea of having to buy a whole new TV when this one is only a year old. We also just had the computer (also purchased from newegg.com less than two years ago) break and had to shell out about $200 to get that one fixed... it's been a lovely spring.
Posted on Apr 02, 2010
Posted on Sep 03, 2015
No image but sound indicates that the tuner board is working but nothing can be displayed. Could be a faulty power board to power the image driver circuits has lost reliable power, so as the last message indicates that capacitors blown could be the culprit. Check for expanded or leaking capacitors, and replace them exactly as specified.
Posted on Dec 12, 2014
I am in the same boat!
Top 3 inches of the screen seems to "work" but that's not enough to see the menu! Can anyone give a "step by step" guide for the "blind" on how to navigate the menu to reset the settings? Such as, "Hit Menu, left over 3 times, ENTER, Down 2, enter,... etc"... Thanks so much!
Posted on Mar 02, 2012
What happens if the factory reset doesn't work? i do get sound ans i can clearly see the menu and everything but no inputs will work. i did the reset 5 times with no success.
Posted on Aug 31, 2012
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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