Question about HP Photosmart C3180 All-In-One InkJet Printer

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Scan picture - Message: Sorry scanner could not be initialized. (Scanner Not Found)

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  • HP Master
  • 5,103 Answers

There are several possibilities. Did you launch the scan from the computer or the scanner buttons? Stop at the point that works in these various trouble-shooting options.
1) Make sure that the HP Digital Imaging Monitor monitoring program was running if launching from the scanner. (Make sure the HP driver is installed not the generic OS driver.) The software is available from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1146331& select your OS and then press Next. Click on Driver to download.
2) The scanner requires bidirectional communication with the computer. Try a new data cable and a direct connection (if you use a USB hub or print server). Try a different USB port and make sure that the ports aren't disabled for security or power-savings. (The first is in the Device Manager; the second is part of the advanced settings of the Screen Saver.)
3) Use the HP Director or Solution Center to check the scanner status (this is in the full-software form HP). If it is available for your OS, you should uninstall the generic OS driver and disconnect the data cable before installling the software. Even if you have this installed, check if you need to patch the software.
4) Download and run the HP Scan Diagnostic Tool to test the scanner. http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-SDU&jumpid=ex_r4155/hho/ipg/ccdoc/scan_diag/ .
5) Can you acquire scans from the computer with non-HP software? Windows XP, Vista and 7 can acquire scans from Paint (File > Import from Scanner or Camera). Vista and Win7 also have Windows Fax and Scan (New Scan).
6) Disconnect the data cable from the computer. Then Start > Run > regedit . This launches the registry editor (Run as Administrator for Vista or Win7). Back up the entire registry first (File > Export, follow the steps you see and select all.) Locate the HP registry item: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {6BDD1FC6-810F-11D0-BEC7-08002BE2092F} and highlight the section in brackets. Right click on Lower Filters (string value) and delete it. Close regedit (Save changes) and restart the computer. Reconnect the data cable after the reboot.
7) Uninstall and reinstall the HP software driver (again remove the data cable after the uninstall and keep it unplugged until the software requests connecting the cable).
8) Check if you need to update the BIOS or USB drivers for your computer (see the manufacturer's site) and Windows Update.
9) Check if the scanner runs if connected (after software install) on another computer. If it doesn't work on another computer, you probably need to replace the unit.

I hope this helps.

Cindy Wells

Posted on Oct 08, 2010

5 Suggested Answers

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Posted on Jan 02, 2017

SOURCE: I have a HP photosmart

I get this every now and then, usually because, during a scan, I abort for some reason--reset the computer, force-quit, whatever.  The printer driver, I think, leaves some breadcrumbs that it can't recover from when it runs again.
Anyway, I reset the printing system and install the latest HP driver.  If that doesn't work, I delete the HP folder in the Applications folder; then remove whatever files I can find in the /Library folder such as Application Support/Hewlett-Packard, Application Support/HP, any HP file in Preferences, Image Capture/TWAIN Data Sources/HPScanPro.ds.
Then reinstall the driver and things work fine.  I'm thinking this last item, the HPScanPro.ds in the TWAIN folder might be the culprit but I haven't tried just remove it alone--after I remove everything things work so I can't "try it again"...and don't want to!  =)
Anyway, I've had success with this method.  Good luck!

Posted on Aug 30, 2008

  • 1479 Answers

SOURCE: HP L7650 Scanner Could Not Be Initialized in Leopard (Not Found)

If you're using Vista, this happens all too regularly with HP printers. I've had a few where I have to uninstall everything then re-install to make things work.
Two weeks later the same thing, same process.
Try downloading latest drivers from HP and see if that helps. HP don't admit there's a problem.
Don't seem to have this problem with Epson printers tho.

Posted on Oct 02, 2009

  • 3741 Answers

SOURCE: My scanner fails to scan documents.

there are many users facing this same error message.
there are options to solve the issue.the upper part of the printer is scanner.you have to remove that upper portion by removing the screws and internal locks on its inner layer.then check out if any dust is got collected on the scanner lens.the lens is a thin glass layer in the scanner that reads the document which you place on the glass.if the dust gets collected on the lens it will show this error messages.but if after cleaning it shows same message that means the internal board is got faulty.there is a mini circuit board beside the scanner glass.internally.so the upper scanner assembly needs replacement.in the scanner assembly set you get the new circuit board.scanner assembly means not the upper scanner glass it only includes the inner assembly and the circuit board of scanner assembly.the cost of new assembly is near to $40.you can get this assembly at any local printer repair shop.they have it in spare or they can easily get it from nearest service center of the hp company.
thanks.

Posted on Nov 20, 2009

nirikip
  • 56 Answers

SOURCE: I tried to scan a picture and I get a message that

check is your scanner already active, if it's active try to uninstall the driver first then restart the pc, than install the driver again

Posted on May 13, 2010

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