Question about HP Photosmart 2575 All-In-One Printer, Scanner, Copier
1) Make sure that you have the HP driver and full-software installed. Go to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=&cc=us&product=441240& , select your OS and click Next. Then click on Driver to download it. If you installed the generic driver from the OS, uninstall it and unplug the data cable (if USB) before installing. For some of OS versions, even if you do have the full software, check the version you have, some need to be patched. All of the support for this all-in-one is available here: http://h10025.www1.hp.com/ewfrf/wc/product?lc=en&dlc=&cc=us&product=441240 .
2) Place the document to scan face down on the glass or face up in a Automatic Document Feeder (ADF).
Next you can scan from the computer before you can scan using the buttons on the printer. If you want to use the scan buttons, you will need the full software installed and the monitor program running. Then you need to set the button destinations in the HP Solution Center before the buttons will work. Launch the HP software (Start > All Programs > HP > HP Solution Center (some HP printers have a slightly different program but it will be in the same HP folder). Launch the scan and set the resolution and destination folders. Windows computers can also scan from the computer with Paint (File > Import from Scanner or Camera) or Windows Fax and Scan (Vista and Win7).
If you have problems, check the USB cable first. Scanners require bi-directional communication with the computer. Thus they fail when the printer works. Make sure that the scanner is unlocked if a lock exists.
I hope this helps.
Posted on Oct 08, 2010
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Posted on Jan 02, 2017
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