Question about Jenn-Air 21.6 cu. ft. Side-By-Side Refrigerator with Filtered Ice and Water

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Jenn Air Refrigerator : The freezer door will not close tight. There is no interference. It just won't seal properly. Refrig side is fine. Freezer is defrosting w/o some kind of weight against the door. I have my kitchen aide mixer holding it shut. Help! JSD2690 model no.

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Posted on Jan 02, 2017

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the dr
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SOURCE: Jenn Air JCD2389GTW Refrigerator problem

Guys first make sure the freezer fan is working, then remove the lower rear panel in the freezer and inspect the coil for excessive frost, if there is than use a hair dryer to thaw coil completely. If you guys then post your full model #'s i can help with figuring out why the defrost cycle isnt working.

Posted on Jan 10, 2008

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SOURCE: Jenn Air JCD2389GTW Refrigerator problem

The auto defrost timer was broken, so my refrigerator repairman replaced it. The part is about $60. The bigger expense was the labor getting to the timer, which is in the upper right hand corner of the refrigerator within the plastic casing that houses the temperature control levers. He then had to remove the panels of the freezer and defrost the coils with a blow heater. It took several hours.

Posted on Feb 29, 2008

  • 1 Answer

SOURCE: JennAir #JCD2389GES not cooling refrig at all.

I believe I solved my own problem. First, I defrosted the coils on the freezer side. This is done by turning off power to the refrigerator and using a hair drier to defronst. This takes about 20 minutes. To open the panels, unscrew the top two hex head screws just slightly. Then unscrew the next lower two hex head screws all the way and remove two panels revealing the frosted coils and the fan. It is easy to unscrew these using a screwdriver-type wrench. As the defrosting takes only a short time, I did not have to throw away any food. We have this same refrigerator in two houses, main house and vacation house, and I have used this method a couple of times on each refrigerator. The problem arises when, in warm weather, someone leaves the door open. One time it happened because a cardboard case of 12 oz sodas was preventing the door from shutting all the way. For that particular box, which is used in CocaCola products, you have to put the back of the box over the top of the shelf ridge; otherwise the box protrudes a bit too much in the front.

The above method did not work completely the last time I tried it. There was a warm spot in the middle of the rifrigerator side while the freezer side worked okay. To fix this new problem, after checking all coolness settings, I removed the assembly in the top of the refrigerator side--the control temperature control unit. The temperature control assmembly is mechanical and consists of just two levers that control the flow of air from a vent in the upper left corner of the refrigerator side. (My unit has the freezer on the right hand side.) The levers (for refrigerator temperature and freezer temperature) just open and close the vent. Another vent on the left middle of the refrigerator side controls flow to the middle. I had already opened this. When I loosened the temperature control assembly (four hex-head screws and two Phillips-head screws), I discovered that a piece of styrofoam had lodged in the air passageway between the freezer section and the refrigerator section. I removed this.

Unfortunately, I inadvertently broke off a plastic tab holding the canopy that covers the temperature control assembly. This caused me to do a lot of swearing. Nevertheless, I overcame the problem by purchasing a small shelf support that screws into the rear panel of the refrigerator. These are available on-line or from an appliance store. To avoid breaking off the tab, gently pull the canopy forward to allow the tabs on each (rear) side to be disengaged through two rectangular holes in the canopy. Gently work the tabs through these two holes.

After working on the canopy for awhile, I was afraid that the freezer coils may have gathered some ice. If so, I would have to re-defrost these. All was okay though.

One more thing: be sure that there is room for air to flow near the top shelf of the refrigerator. Stacking up too many things on that shelf deflects the airflow. When trying to get the refrigerator side working correctly, I removed everything from this top shelf. Cooling was perfect, so I added a few items to the top shelf, and everything continued to work just right.

Yet another thing: I figured out that the noise I had noticed came from the filter bottle that had outlived its usefulness. Rather than buy another filter bottle, I just ordered two dummy filters. I have given up on the actual filters because they cost $50 apiece and last for about four months. I can't taste the difference either in Los Gatos California, or Tahoe City, California. Of course, I had thrown away the dummy filters for my two refrigerators, but I was glad to see that these can be ordered on-line.

Posted on Oct 15, 2008

  • 1 Answer

SOURCE: Jenn-Air freezer leak

Apparently it is the drain behind the freezer panel on the inside and it is blocked. It needs to be unblocked and cleaned. You remove the food and the rear panel on the inside of the freezer. With a hair dryer (carefully) remove all ice build up and then unblock the drain line going to the pan under the refrigerator. The drain line can be cleaned with bi-carb and hot water (not boiling).

Posted on Dec 31, 2008

  • 1 Answer

SOURCE: Warm Fridge Section, Cool freezer section

Problem seems to be solved. I unplugged it for a short time and plugged it back in. I'm guessing it needed to be re-set.

Posted on Jun 12, 2009

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When I close my side x side frig the freezer door pops open


This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.



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you will want to llok in the back of the freezer section and make sure the coils are not frozen or make sure you do not have frost on the back wall.....
while your back there hold the door switch closed listen for the fan to make sure you have proper air flow thru the unit
next close the freezer door and see if you can feel the air in the aupper left corner
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I wil let you know of things you can do to solve this.
This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.

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The water could have been frozen in the door and melted when your fridge warmed up.


The lower hinge on each door may have a door closing cam. It raises the door up ¼ inch when opening and this assist in closing the door. If it’s wore out and doesn’t work the door may not seal and the gasket can be damaged. Watch the operation of the door to see if it rises up when opened.



The fridge gets its cold air from the freezer through a vent(damper) between the freezer and fridge.The fan in the freezer blows air through it. There is a flap you adjust with the fridge temp. control. Make sure it's opening and closing when you adjust the fridge temp ..

If the evaporator coils behind the back panel of the freezer are icing up because of auto defrost failure that will stop the circulation of cold air and eventually affect the freezer too.

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How to check stuff>
http://www.acmehowto.com/howto/appliance/refrigerator/refrigerator.php

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Hope this helps solve your problem, Let me know. Thanks, Sea Breeze

This happens because the refrigerators of today are air tight, the fresh food door pushes the air into the cabinet as it closes and the air has no place to go but up the air vent into the freezer and "pops" open the freezer door. First thing is make sure the freezer door is capable of closing properly and is not rubbing or catching anywhere. I sometimes add a washer or 2 to the center hinge under the freezer door so it doesn't rub anything. Put a little Vaseline ( or food grade silicone lubricant ) on the hinge side of the seal. I then raise the front of the refrigerator so that the front of the refrigerator is a little higher than the back of the refrigerator. Never level a fridge with a level. Once you have the door closing properly and front slightly higher than the back...let the fresh food door close from 90 degrees on it's own and the freezer door may "pop" open a little but will close again on it's own...and stay closed once all is set up properly. We see this more often now and have no trouble with the door staying open again after setting up the refrigerator properly.

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