I own one, and all I do is copy the music file to the unit via the USB cable that comes with it. When you connect it to your PC, it should show up in "My Computer" as an external drive and will have a drive letter assigned to it by the PC. It's usually just drag and drop with the mouse.
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Yes. Sandisk makes quite a few storage products and the only problems I've heard about have to do with the SanDisk Sansa MP3 player. The SanDisk Sansa DOES work with macs you just can't update the firmware with it. If it does need a firmware update ever, you will need to use a Windows operating system.
Just to make sure, try connecting it into another computer (but not in Radio Shack), if the device gets detected by another computer, then you need to try enabling the USB Legacy Support of your computer.
But if the other computer does not detect it, then you need to take it back to Radio Shack and verify with them if there's any additional driver or firmware upgrade that would help you to detect the SanDisk.
You need to download the Sansa Win98 drivers here. This is of course assuming that your Windows98 recognizes the on board USB ports of your motherboard which can be verified in the Device Manager. The Universal Serial Bus Controllers should show at the very bottom of the list of installed devices.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
1. I assume you are using a USB Port to connect the device? --Yes - Continue - If No, please specify connection method
2. Does using another USB Port on the PC make any difference? --No - Continue - If Yes, that port on the PC is not functioning.
3. Are other USB devices that you plug into the PC detected? --Yes - Continue - If No - the USB system on the PC is not functioning - upgrading or reinstalling the driver might work if it is not a hardware malfunction.
4. Did you install any type of driver for the Sandisk mp3 player? --No- Continue - If Yes - uninstall and reinstall the driver.
5. Do you have another USB cable to try with the device? -- If No, try another PC.
Not unless you are using Windows98, your PC should automatically recognize the SanDisk Cruzer Titanium as a "Removable Storage/Device". Driver is not required for Windows ME, W2k or XP.
If for some reason the SanDisk Cruzer Titanium (non-U3 devices) is not recognizable, then perhaps it is not a problem with the PC but with the SanDisk. Pls try all other USB ports of your PC (front and back). The SanDisk website provides utilities/software for this kind of eventuality. They are Sansa Firmware Updater and Sansa Connect Recovery Tool. Both are available at http://www.sandisk.com/Retail/DriverDownloads.aspx.
Pls be forwarned that some utilities can and will reset your SanDisk to default and any or all data can and may be deleted.
Hope this be of some help/idea. Pls post back how things are or should you need additional information.
Good luck and kind regards.
sansa dosent make the cruzer so im asumming you mean the sandisk cruzer, you'll need to install some software to it in order to do so, unfortunatley it will only work in a windows environment, some drives come with the retai lsoftware on them, U3 for example, you may also beable to secure it with windows xp encryption and/or compresion tools, Try downloading and installing the free version of folder lock, not sure if its limited to a time trial or not but other software is out there, try searching for portable apps or flash drive security, Short of buying a new drive this is the only way to password protect it, that i know of anyway, be carful thought some windows pc's will not let you use a password protected removable media unless you are an administrator or have sufficient privileges on that system.