Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

2 Answers

AIO Home Center Problems

Ok, I tried every thing that I found and still can not get the AIO software to open. You said that you found a way around the issue before kodak got back to you. Can you let me know what you did to get it to work? Do you think mine might be different because its the ESP 3 all in one? Any help would be greatly appreciated.

Thank you,
lanappo@sbcglobal.net

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  • Anonymous Jun 02, 2008

    cannot open the home center. When installing software--there was an error message and said that it was aborted. Any solutions?

  • lnn7 Dec 18, 2008

    Thank you for the reply. I was able to fix this problem, but I don't remember what I did.

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2 Answers

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I was having similar problems with installing my ESP3 AIO software. I have Windows XP.

To fix the problem I went to "Add/Remove Hardware" and found "Microsoft .NET 2.0" Click "uninstall/repair." Then click "repair." When it is finishing repairing, restart your computer. Then try to install software again. It should work fine.

The issue is the Kodak software tries to install Microsoft .NET 2.0 and because it is already installed, it cause an issue with installation.

I cannot take the credit for this fix...I found it on another site, but I cannot access it again to give proper credit.

Posted on Dec 17, 2008

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I click on the eyecon and this kodax aio home center encountered a problem and needs to close pop ups

Posted on Jun 04, 2008

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Kodak 5300 all in one printer will not scan. Cannot get on line with 5300 a10 home center program, tells me printer is not connected


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  1. From your computer, access Device Manager.
    • For WINDOWS XP OS:
    • Right-click My Computer, then select Properties.
      • Select the Hardware tab, then Device Manager.
  2. Select View > Show hidden devices.
  3. Select Printers.
  4. Select Action > Uninstall.
  5. Select Action > Scan for hardware changes.
  6. Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.
  7. Set administrator rights for the Home Center application:
      • For WINDOWS XP OS:
        • Right-click on the Home Center icon.
        • Click Properties.
        • Click the Compatibility tab.
        • Clear all the check boxes.
        • Click Apply and OK.
    1. Double-click the KODAK AiO Home Center icon. If the error occurs again, go to the next step.

      IMPORTANT: In the next step, before you install the Home Center Software, make sure you disconnect the USB cable. Then, connect the USB cable when the software installation instructions tell you to do so.

    2. Upgrade the software and firmware for your printer:

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Right-click on the Home Center icon.
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Select the Compatibility tab.
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Click OK.
reply if does not work.........

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Kodak AiO home Center will not open


My son has the same model and issue. I had him go to http://www.kodak.com/global/en/service/downloads/dln_ekn034524.jhtml?pq-path=12667 and get the latest software and firmware update.

Make sure to use the dropdown to select your operating system. The page defaults to XP.

The software is a new version of the AIO home center.

The firmware installer updates the physical printer. Before you run this program be sure to read and understand the instructions.

If both ink cartridges have good levels of ink, and you keep getting the clean the print head issue after updating both the software and the firmware, then call Kodak support. 1-800-421-6699, 7 A.M. to midnight Eastern time, 7 days a week. They will ask you if you put in new cartridges and installed the updates for the firmware and the AiO centre software. Be patient. They will get a solution for you.

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Home Center will not open...Can't scan


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Kodak EasyShare 5300


Sorry to hear about your trouble. Since I am not sure of the details, let me offer a long review and suggestion. It may work for you, especially if the AiO software is not installing correctly.

If the KODAK AiO Home Center software fails to start or an error message appears, there may be a problem with the Microsoft .Net Framework 2.0 installation. To resolve this condition:

1. Open the Control Panel.
2. Double-click Add / Remove Programs (for Windows XP) or Programs and Features (for Windows Vista).
3. Select Microsoft .NET Framework 2.0.

IMPORTANT: If other versions of Microsoft .NET Framework are listed, do not perform this operation on those other versions. Follow this procedure ONLY for Microsoft .NET Framework 2.0.

4. Click Change / Remove (for Windows XP) or Uninstall (for Windows Vista).

5. Select Repair, and click Next.
NOTE: A progress bar shows the repair progress.

6. After the repair is complete, make sure the Restart the computer check box is selected, and click Finish.

7. After the computer restarts, start the KODAK AiO Home Center software.

IMPORTANT: If the KODAK AiO Home Center software fails to start or continues to display an error message, completely uninstall Microsoft .NET Framework 2.0 and do a clean reinstall KODAK AiO Home Center software. The Microsoft .NET Framework 2.0 will also be reinstalled with the KODAK AiO Home Center software.

1. Follow steps 1 - 4 above.

2. Select Uninstall, and click Next.
IMPORTANT: Uninstall ONLY Microsoft .NET Framework 2.0. If other versions of Microsoft .NET Framework are listed, do not uninstall them.

3. Restart the computer.

4. Perform a clean re-installation of the KODAK AiO Home Center software:

a. Disconnect all USB devices from the computer, including the Kodak EasyShare all-in-one printer.
NOTE: Do not disconnect your mouse or keyboard.
b. Uninstall the Kodak EasyShare 5000 series all-in-one software:

1. In the Control Panel, select Add or Remove Programs (Windows XP) or Program and Features (Windows Vista).
2. Select one of the following software programs from the list of currently installed programs, depending on which one appears in your list:

Kodak EasyShare software
Kodak all-in-one printer software
Kodak EasyShare 5000 series all-in-one software

3. Click Change or Remove (Windows XP) or Uninstall (Windows Vista).
4. When the Install Wizard appears, click Next.
5. Depending on the issue(s) you are experiencing, do the following:

- If you are experiencing errors with the Kodak EasyShare software, such as a Tricode, in addition to errors with the KODAK AiO Home Center software, select Remove, click Next, and follow the on-screen instructions for removing the software.
- If you are not experiencing errors with Kodak EasyShare software, select Modify to uninstall only KODAK AiO Home Center software, and click Next.

6 In the Custom Setup window, select Remove from the drop-down menu for the Kodak All-in-One Printer, and click Next.
vii. In the Ready to remove the program window, click Next.
viii. In the Uninstall Complete window, click Continue.
ix. Restart the computer.

c. Delete the files and folders that can interfere with the installation.

For Windows XP, delete:
i. Printer folder in C:\Program Files\Kodak
ii. Both the Eastman Kodak Company and KDS_Kodak folders in C:\Documents and Settings\All Users\Application Data
iii. Kodak 5000 Series AiO folder in C:\Documents and Settings\All Users\Application Data\Kodak
iv. Printer folder in C:\Documents and Settings\All Users\Application Data\Kodak\EasyShareSetup

For Windows Vista, delete:
i. Printer folder in C:\Program Files\Kodak
ii. Eastman Kodak Company folder in C:\ProgramData
iii. Eastman Kodak Company folder(s) in C:\Users\your name\AppData\Local

d. Run Disk Cleanup.

i. Open My Computer.
ii. Right-click Local Disk (C:) and select Properties.
iii. Click the Disk Cleanup button.
iv. When the Disk Cleanup for (C:) window appears, select the Temporary Internet Files, Recycle Bin, and Temporary Files check boxes.
v. Click OK , then click Yes to delete all files and begin the Disk Cleanup.
vi. When the Disk Cleanup is finished, click OK in the Local Disk (C:) Properties window.

e. Shut down all background applications.

i. Select Start > Run.
ii. Type msconfig in the Open field, and click OK.
iii. Select the Startup tab.

IMPORTANT: If not all the applications in the Startup Items list are selected, write down which applications are selected so you know which ones to turn on again later.

iv. Click Disable All , then click OK .
v. When prompted, restart the computer.

f. After the computer restarts, insert the KODAK EASYSHARE 5000 Series All-in-One Software CD into the computer CD drive to begin the installation.

g. During the installation process, when prompted, select to search for an updated version of the software on the Kodak Web site and install the updated version.

h. Before restarting the computer again, turn on the background applications.

i. Select Start > Run.
ii. Type msconfig in the Open field and click OK.
iii. Select the Startup tab.
iv. Under Startup Items:

- If only some items were originally selected, select the check box in front of the items that you noted in Step e-iii.
- If all background items were originally selected, click Enable All, and click OK.

i. Restart the computer.

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5 Answers

Home Center will not open...Can't scan


I needed to reload my AiO Home Center software and no one seemed to have the correct procedure. Maybe if you remove & reinstall yours it will resolve your problem. This procedure worked for me on my XP-machine:
1. got to Control Panel/Printers&Faxes and delete the printer
2. go to your Hardware/Device Manager/Universal Serial Bus Controllers, right-click on USB Composite Device and select Uninstall
3. go to Control Panel/Add/Remove Software and remove the EasyShare software
4. disconnect the cables from the Printer
5. download from Kodak.com the program "install_aio.exe"; run the program
(I selected only AiO+EasyShare+Software Updater to load)
6. followed the prompts after the sw installed to reconnect the Printer cables
7. rebooted

WORKED for ME !

Jan 13, 2008 | Kodak EASYSHARE 5300 All-In-One InkJet...

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