Question about Citrix GoToMeeting

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The installer could not locate a suitable folder to install into.

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  • dfogal62 Oct 09, 2010

    Windows Professional XP

  • dfogal62 Oct 11, 2010

    Still not working. You have a number I can call you?



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Hi! Have you tried creating a new folder where the new application can land? By the way, this should be saved on the program files automatically.

Posted on Oct 09, 2010

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This is a windows security issue, please let me know the name of the operating System installed on your computer. Let me help you fix it through Registry or the other way.

Thanks and awaiting.

Posted on Oct 08, 2010

  • 1 more comment 
  • Lebanon Raingam
    Lebanon Raingam Oct 08, 2010

    I am still waiting for your response. In the meantime, you can try with the windows updates. Open Control Panel, locate the windows security update with the number "kb955759", remove/uninstall it. Restart your computer and try again.

    Let me know if this doesn't helpful. I'll assist you further.

    Good luck.

    Thanks for using FixYa.

  • Lebanon Raingam
    Lebanon Raingam Oct 11, 2010

    I am sorry for the number, we are not allowed since our session is Premium Assistance, not Phone support, I hope you understand. Well, I'll update you in a few minutes. As you know this is a known issue and there are still several fixes. Thank you for your patience.

  • Lebanon Raingam
    Lebanon Raingam Oct 11, 2010

    I've just tried one on one of my PCs and it worked this way. First uninstall and reinstall the program (you have to access the system as an administrator or a user with administrator's rights), you the installation is in progress, look for something like this "Protect my computer from unauthorized program activity" with a check box (I can't recollect at what stage of the installation exactly it is..), simply Deselect the check box (remove the check mark) and proceed forward with the installation. Now try again with the program. If the error persists, open the GoMeeting website, login to your account and schedule a random meeting (any meeting) by clicking the "My Meetings". Once again try running the program.

    If nothing's helpful, uninstall all the Windows update and try again (Please don't forget to restart your computer once a changes is made to your system). You can run a windows update later....

    Please update me the status...

    Good luck.



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The installer could not locate a suitable folder to install into

Dec 10, 2009- This directly from a Citrix support tech. Seemed to work for our situation: The issue seems to be related to a Windows Security Update. Our engineers are working on this. Can I get you to ask your client to try the following: After clicking the link to join your meeting. Select the option to manually download the software and save the executable somewhere you can find it easily. Most people prefer to save the file to their desktop. Next, right click on the icon and select ?Run As?? Finally, DESELECT the option to ?Protect my computer from unauthorized program activity.? And select OK. You should be able to connect into the meeting.

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Hi, you can download the driver for the HVR-1600 from HERE
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Step 1 - Extract the Installer
Download the file to a suitable location on your computer, then extract it . Windows has built in support for zip files, if you right click on the file and select 'extract all' a wizard will guide you through extracting the directory.

Step 2 - Remove the previous software version (if necessary)
If you had previously installed the WinTV-PVR-1600 in your PC, browse to the folder you just extracted to (e.g. through My Computer) and locate a file called hcwclear.exe
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