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If your 77xx phone is connected to a TDA/TDE/NCP or TAW phone system, that's the proper code. Mine takes the sequence *71029(number)#. However, it also needs some Class Of Service programming to allow the off-premise forwarding.
press sp-phone enter *71029,
then enter the outside number, then #, you will hear a tone that means call
forwarding is activated.
to cancel press sp-phone *7100#
or simply dial 790 for extension data clear
Dial 50(forwarding program number) on the keypad
Dial one of the following single digits for the condition you want
1-DND(Do Not Disturb)
2-All calls forwarded
3-Busy calls forwarded
4-No answer calls forwarded
5-Busy/No answer calls forwarded
Dial the voicemail access code(default is usually 500; this is the number that will ring voicemail)
Lift handset or press to end
If you've set call forwarding from the set, try dialin *713 and a 2 digit number from 00-99. It's the number of seconds before the call forward and a ring cycle is approximately 6 seconds, so start with 24 and go up from there.
There's another feature that will work against you, and that's the transfer recall time. It may be set to 20 seconds, so you will never forward before the recall timer. It's set on a systemwide basis.
I have seen the same problem with some users (I look after the PABX) so I just go into the maintenance console and set up the foreward to the default voice mail number. Or you can try the following:
CALL FORWARDING HANDSET
1.Press the Speaker Phone Key on your handset
2.Then Press the FWD/DND Key
3.Then select the Forward type you desire -
Key 2 - Immediate
Key 5 - Busy/No Answer
4.Then dial the internal extension number (eg.444) or voicemail pilot (201)
4a.If forwarding to external number dial 0 then dial outside telephone number
5.Dial # then press the Speaker Phone key
Press the Program button. enter 50 for call forwarding and press Enter. enter 2 and the number (ie 25551234) to forward ALL calls to the specified number. enter 3 and the number to forward when busy, 4 and the number to forward when there is no answer, and 5 and the number for when you're either busy or there is no answer. Hit Enter and then the Program button again.
The most apparent problem I encounter with customers when they are trying to program any speed numbers or forwarding into a Panasonic system is that they forget that they MUST enter a "9" in front of the dialing string. Also you should designate the button that you are going to use as a Forward button. Also you MUST have PERMISSION in your particular CLASS OF SERVICE for forwarding to an outside line. This MUST be programmed by your installeror it will never work.