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This document applies to HP and Compaq desktop computers with Windows XP, Me, and 98.
Use this document to make Windows and the CD writing software recognize the CD or DVD writer drive. Start at Step 1; do not skip to other sections until Step 1 has been completed.Step 1: Does Windows detect the CD or DVD drive?
Use Device Manager to determine if Windows is recognizing the drive:
In Windows XP, click Start , and right-click My Computer .
In Windows 98 and Me, right-click the My Computer icon on the desktop.
In Windows XP, select Properties , click the Hardware tab, and then click the Device Manager button.
In Windows 98 and Me, select Properties , and click the Device Manager tab.
Click the plus sign (+ ) next to DVD/CD-ROM Drives (or similar) category.
Do the following depending on what is listed in the DVD/CD-ROM drives category:
If a drive name is shown but is disabled (icon is marked with a red X, ), the drive has been disabled. Right-click the drive name and select Enable . You may have to restart the computer to complete the enabling process. The drive should work correctly once it has been enabled.
If the drive cannot be enabled, a required service or driver that the drive needs is not functioning or has been disabled. Click the plus sign next to IDE ATA/ATAPI controllers and troubleshoot any problems found according to any error codes in Device Manager. Resetting the BIOS may also resolve this problem.
If the CD or DVD drive is listed as normal but your disc burning software does not recognize the drive, Device Manager shows no special icons . Windows is detecting the drive but the writing software does not. Leave Device Manager open and continue with the next section Disc burning software does not recognize the original drive .
here is a link that will give you several other questions and answers to CD/DVD ROM issues.
control panel admistrive tools,computer management,device manager scroll down cd dvd rom drives you might see a yellow question mark ? right click you can you can update driver,roll back driver,or select properties general troubleshoot, select driver click to reinstall drivers click update driver or uninstall then reinstall if this does not fix the problem it might be a registry problem Close all open programs
Click on Start, Run, and typeregedit and press Enter Click on the plus signs (+) next to the following folders
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor Reboot your computer Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
Your CD drive or DVD drive is missing or not recognized by Windows or other programs, so you cannot play or access a CD or DVD. This issue might have occurred after you installed, uninstalled, or updated a program or Windows Vista.
This issue may have occurred after one of the following situations:
You upgrade a computer to Windows Vista or install Windows Vista Service Pack 1.
You install or uninstall CD or DVD recording programs.
You uninstall Microsoft Digital Image.
You may see one of the following error messages:
One of the following error messages appears when you view the CD drive or the DVD drive in Device Manager.
Error message 1
The device is not working properly because Windows cannot load the drivers required for this device (Code 31). Error message 2
A driver for this device was not required, and has been disabled (Code 32 or Code 31). Error message 3
Your registry might be corrupted. (Code 19)
An "error code 39" error message.
A message that resembles the following appears in the notification area:
Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)
you can find this information and more at this site..