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010-320 error code apears on Docucolor 240. We have tried replacing the fuse with a new one, but still the problem persists. We have also tried the "press 0 for 5 seconds trick, but still the problem remains. Are there any other solutions?

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If you have already replaced the fuser check the PN to make sure it is the right one. It should be 008R12988
The fuser monitors its own temperature and reports back to the MCU Board 960K01727. If the fuser is warm then this is our suspect.

If not the main AC power supply may be bad, especially if the fuser is stone cold

Whit
Item, Inc.

Posted on Oct 08, 2010

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