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I have the kenmore elite trio bottom freezer. i had an error msg er ff. i unplugged it and defrosted the freezer. now the msg is gone however the tempeture is wrong. the freezer temp is from -13 to -21 and the frige temp is from o to 8 degress. i used to have the freezer set to -3 and the fridge set to 33 degrees. what do i do to fix it/

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  • mnm5795 Oct 08, 2010

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Hi!!
Your Refrigerator is OK. When you unplugged the unit, the settings were reset. I believe that you have set the temp. display in °F instead of °C or vice versa. Here is how to change that:
Temperature Mode Switch Function (°F °C) if you want to convert °F to °C or vice versa, press and hold the Freezer Temp. and Refrigerator Temp. buttons at the same time for approximately five seconds.
The Refrigerator Temp. Control ranges from 33°F to 46°F (O°C to 8°C). Press the Refrigerator Temp. button to cycle through the available temperature settings one increment at a time.
The Freezer Temp. Control range is from =6°F to 8°F (=21°C to =13°C). Press the Freezer Temp. button to cycle through the available temperature settings one increment at a time.
Keep me posted!! Also if you need a copy of the user manual for your unit, provide me with the model #. Thanks!

Posted on Oct 08, 2010

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Error ff (er ff) means defective fan detected. Before calling support or before replacing the fan try performing a complete defrost by leaving power disconnected for one day (remove food from inside the unit first). That will fix the problem if the fan was temporarily malfunctioning because of ice formation. If that does not work the fan must be tested before replacement.

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