Question about Logitech 967437-0403 Keyboard

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My mouse works but my keyboard does not. I have installed new batteries and still no response from my wireless keyboard. Any suggestions?

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Have you synchronised the keyboard with the wireless receiver unit after changing the batteries? It's normally a case of pressing the connect button down on the receiver and then holding down the connect button on the back of the keyboard until the receiver picks up the signal.

Posted on Oct 08, 2010

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Microsoft mobile mouse 3000 device unknown on usb driver . Code 43 .was working lastnight . Now want work . Works on other computer


I suggest that you run the Windows 7 Hardware Troubleshooter on the computer and check to make sure that the mouse is ok.

1. Click Start.

2. Type in Troubleshooting in the Start Search.

3. Click on Hardware and Sound.

4. Click on Hardware Devices.



Now check if that fixes the issue or not.



If the issue still persists, then I suggest that you install the latest drivers manually from the link and install the same and check.

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Refer the link for more information: Troubleshoot a wireless mouse that does not function correctly: http://support.microsoft.com/kb/321122

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I also suggest that you check if the batteries are full of charge.


Hope this response helps you out.

Best of luck!

I strive for '4 Thumbs Up'! If I've assisted you, I'd greatly appreciate you taking the time
to provide me with a favorable rating. Thanks so much!

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check the transceiver which is usually attached to one of your usb ports.

you can try installing it to another port.

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I was unable to find this product on the Logitech website to check for support information. I would suggest that you make sure that you install the proper software for these devices and also that you press the sync button (located under the wireless receiver) and also on the keyboard and mouse (doing one at a time).

Good Luck,

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No need to disable the touchpad they should both work at the same time. Have you tried both the mice on another PC?. The first mouse should have the correct software already installed but you will most probably need to install software for the microsoft mouse. I hope you have tried resetting by hitting the button on the receiver then while its flashing the button on bottom of the mouse? If all this fails do have any other USB devices you can test on laptop?......good luck

PS I hope its not the batteries

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reinstall the driver ..and check the plugs for proper insert ...if there was a problem and you started the pc ..and do not sow the device ...( problem like unpluging ..or out of batteries..) it is the chance that you need to go to the device manager ..and update the driver ...( from the disc ) or automatically cause the driver is still installed into the pc ...

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i would agree that a new one may be needed. i have a desktop set that, the mouse had failed. i got a better microsoft mouse, and i was able to use it with the desktop set.and have all of the functions of the new mouse through the original receiver. hope this helps! good luck.

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Mouse works, but not keybord. Had to elace batteries on keyboard now it doesn't work..I am using 'On-Sceen Keyoard'.Please help.


Presumably you have a wireless keyboard? I would suggest buying the cheapest USB keyboard for now and then try to get the other keyboard working.
Are batteries OK, any lights from keyboard, is wireless receiver in computer working (presuambly yes if same one as the mouse - if so then suggests the problem is with the keyboard).
Try removing and replacing all batteries - try new batteries.

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I don't have the manual or the cd and I have replaced the batteries in both the keyboard and the mouse, but they will not work. when i go to control panel and look at mouse and keyboard settings, it says they are both installed and working properly. Any suggestions?

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i would suggest starting over.. uninstall the drivers for the keyboard mouse and go download the new ones from the manufactures website and fallow the instructions. typically they want you to install the drivers first before plugging in the wireless receiver. i hope this helps.. good luck.

side note- if your having the same problem with 2 diffrent wireless keyboards. you might have some interference from another wireless device. i.e. cordless phone, cell phone. so you might troubleshoot that if the drivers dont work.

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