Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune I have a 4GB Zune. It was working fine yesterday, but today when i plugged it into my computer it said that no Zune device was connected. Later that same day, i went to listen to my Zune and it wouldn't play any music. I can press the play button but nothing happens. I tried to restart my Zune, by holding the back button and the Zune pad, but all it did was take me to the front screen ( it never restarted). I tried restarting again, still nothing happened. Please Help!

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To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

Posted on Jan 13, 2009

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What if I have DRM content on my Zune?
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What if I took the advice on the forums and hard reset my device by disconnecting the battery?
This is not a good idea and we do not recommend opening your device up yourself. However, if you already did it…
If you have DRM content on your device, your DRM store is now out of sync with your secure clock.
You will need to wait 24 hours from the time that you reset the device and then resync your DRM licenses from your PC.
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Does it require drivers ??

If it was working before then try the following
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Choose device manager,
Right click on the list and choose scan for hardware changes ,, it should show up..

If it was not working before
The device should have come with a driver cd..
Install the necessary drivers off the cd ( the compuer should do it once the cd is inserted the auto run app will start and select install drivers)
If you dont have the cd log on the manufactures web sit and you should find the drivers for you particular model there along with the other applications you will need.

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To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

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