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if you haven't actually manually changed it, the password is always the
last four digits of your phone number (ex. 1-555-868-2212 your password
is 2212). If you manually changed it, you need to call your cell phone
provider and have
that worked out.
My son's sidekick is having the same problem withe the NET7 code that continues to display. I found a repair shop in California that I've called. I'm waiting to hear from them to see if they can fix the phone. the company picks up the postage. you might want to give them a call.