Question about Brother MFC-5840CN All-In-One InkJet Printer

1 Answer

Unable to clean

I have try all the troubleshooting in the manual stage by stage, I even call the support system of brother to help out but all in vain. The send me to their repair tech only to tell me this might cause me $70.00 or more, am seriously considering buying new machine instead of spending $70.00. So I need help to resolve this problems
Thank

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  • ekun May 29, 2008

    the message that shows on the printer is unable to clean, the printer stop functioning.

  • Anonymous Jun 18, 2008

    Printer show blue and black printing only.Yellow and magnda inks are in the catriges,however they do become part of color printing.



    I tried cleaning catridge heads , that has not helped.



    Dan Saini

  • nolandb Jul 08, 2008

    Printer will not do anything. simply reads "Unable to Clean - See trouble shooting section of the user guide."

  • plainwayne Jul 16, 2008

    I'm getting the "unable to clean" message. I've looked for anything blocking the paper path and tried resetting like the manual suggested. Nothing helps. Now I've taken it apart trying to get a closer look at the print head area. Do you know where the close cover switch is located so I can run it with the lid up?

    Wayne

  • gswje Aug 09, 2008

    Unable to clean,that must mean its time for me to get another machine other then a brother product.The machine turned out to be a great paper weight.

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  • 139 Answers

Try to explain what u where unable to clean so we see if we can help u with that.
thank u

Posted on May 29, 2008

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errr.....No, no it does not. The Manual says that "unable to clean" means one of two things.....
1. The MFC has a mechanical problem.-OR-2. A foreign obstacle, such as a clip or ripped paper, is in the MFC.
but regardless, I don't believe it *IS* a 'cleaning' problem per se.Try resetting the power purge counter.



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1. Power clean - Press 7>6>4 >Mono? Start.
2. Power Purge: 7>6 >3 >Mono Start.
Press 9>9 to exit maintenance mode. Run a print quality test print.
http://www.brotherprinterrepair.com/cleaning-a-brother-mfc-420cn-printer-head/


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PLEASE RATE MY SOLUTION AS SOON A POSSIBLE.
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