Go Into the rhapsody software and the click on the device options and reformat the device. This should clear the play list error. You will have all the data however you should now be able to use the kix again. worke d for me hope this helps.
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To erase all files on your player, go to Now Playing, then Audio, then System, then Erase All and select Yes. Make sure that your files are backed up before you begin! If needed, you can find a copy of the owner's manual here.
1. Plug your Kix MP3 player into the USB port.
2. In Windows, open File Explorer (right-click Start, select Explore).
3. In File Explorer, open Insignia KIX, Fixed Storage, Music.
4. Select and delete any undesired songs and/or folders, except the Music folder.
The rechardeable battery in the Insignia Kix MP3 player has a finite lifespan. The amount of operating time you can expect in between charges will naturally decrease until the battery gets to a point where it is no longer able to power the unit. Assuming you are charging the unit properly, it sounds like you may have reached that point.
You can purchase a new rechargeable battery for this unit by going to
This is sounding like corrupted firmware. I just checked the Insignia website for a firmware update to fix your issue, but there are no firmware releases as of yet. I believe there is a 1 year warranty on these units so take it back to Best Buy for a new one.