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I have inserted two new ink cartriodges and up came the message "Printer head ,missing, not instaled or has come loose etc. I have carefully removed the ink cartridges and the printerr head and carefully reinstalled the printer head and then the ink cartridges. Up comes the same message! This I have done at least 12 times! Does it mean I need a new printer head and if so how do I get one? I have an ESP5

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Hello, and thanks for using FixYa.

I guess you have already seen this video? http://www.kodak.com/global/en/service/tutorials/AiOPrinters/ESP/printHead/01_PrintHead/index.jhtml

Lets do that again, but a small modification to the steps, take out the printer head, notice the small metal pins on its back, make sure they are all clean and not bent or similar. Then continue with video to reinstall the head. Make sure it snaps into place properly.

Now if the problem still persists, unplug the printer for a moment, then plug it back in and power on, if the error still comes up. Perform a firmware update.http://www.kodak.com/global/mul/service/downloads/DownloadFile.jhtml?locsvcsEntryPath=12999&product=EKN035324&operatingSystem=windows_7&lang=en&type=firmware&downloadId=dln00209_file1&variant=false&pq-path=14091


Is your printer covered by warranty? If it is, contact kodak and get it fixed. If you are outside of warranty then it is questionable if this repair would be worth it.

If you still get the same error message, a new printer head might help or it might not, I can not guarantee it in this case. New printerhead costs 90$ http://cgi.ebay.com/NEW-KODAK-PRINTHEAD-ESP-3-5-7-9-3250-5250-5300-5500-/220653674584?pt=Printer_Accessories&hash=item335ffbe058 You may also look for a cheaper head by looking at other ebay items, some sellers have not bothered to post what models their printer head works with, you would have to find out http://shop.ebay.com/i.html?_nkw=kodak+printhead&_sacat=0&_dmpt=BI_Toner&_odkw=kodak+head&_osacat=0&_trksid=p3286.c0.m270.l1313

And again I can not guarantee that it will solve the problem, maybe you can get the seller to agree to return the item if the error does not go away, but most likely they will not take a return once it has been opened.

If the printhead replacement doesn't help, its a more complex problem that we can't fix at home
If you still want to get the printer repaired call kodak at 1-800-421-6699 (US number)

Posted on Oct 08, 2010

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Try to do it: You can wipe the copper contact plate on the cartridge over with a slightly damp piece of kitchen towel using distilled water. While doing this you need to turn off your comp and printer. Let the contact plate dry for a minute or two before putting back on.


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New Page 1 More Than One of the Same Ink Tank is Installed When installing or replacing an ink tank, only one of the following ink tanks should be installed. If the ink tank is not installed correctly, an error message will display. mp500_inktankorder.gif
  1. Confirm that the printer is powered on and press the Open button. (The paper output tray will open.)

    mp800_openbutton.gif

  2. Lift the scanning unit (printer cover) completely. (The print head will move to the replacement position.)

    mp500_scanningunit_open.gif

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  3. Open the inner cover.

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    05sj00142_01_en.gif

  5. Insert the ink tanks into the print head. Note: Press the mark "PUSH" on the ink tank firmly until you hear a click.

    05sj00141_08_en.gif

  6. Ensure that all the ink tanks are installed properly and the ink tank lamps light red.

    05sj00141_09_en.jpg

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    <8> The ink tanks are not installed properly.

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    • - Off: An error has occurred and the printer is not ready to print.

  7. Close the inner cover and the scanning unit (printer cover). Note:

    mp500_innercover_closed.gif
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    • When starting printing next time, the print head cleaning launches automatically.

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