Question about Office Equipment & Supplies
Hello, and thanks for using FixYa.
I guess you have already seen this video? http://www.kodak.com/global/en/service/tutorials/AiOPrinters/ESP/printHead/01_PrintHead/index.jhtml
Lets do that again, but a small modification to the steps, take out the printer head, notice the small metal pins on its back, make sure they are all clean and not bent or similar. Then continue with video to reinstall the head. Make sure it snaps into place properly.
Now if the problem still persists, unplug the printer for a moment, then plug it back in and power on, if the error still comes up. Perform a firmware update.http://www.kodak.com/global/mul/service/downloads/DownloadFile.jhtml?locsvcsEntryPath=12999&product=EKN035324&operatingSystem=windows_7&lang=en&type=firmware&downloadId=dln00209_file1&variant=false&pq-path=14091
Is your printer covered by warranty? If it is, contact kodak and get it fixed. If you are outside of warranty then it is questionable if this repair would be worth it.
If you still get the same error message, a new printer head might help or it might not, I can not guarantee it in this case. New printerhead costs 90$ http://cgi.ebay.com/NEW-KODAK-PRINTHEAD-ESP-3-5-7-9-3250-5250-5300-5500-/220653674584?pt=Printer_Accessories&hash=item335ffbe058 You may also look for a cheaper head by looking at other ebay items, some sellers have not bothered to post what models their printer head works with, you would have to find out http://shop.ebay.com/i.html?_nkw=kodak+printhead&_sacat=0&_dmpt=BI_Toner&_odkw=kodak+head&_osacat=0&_trksid=p3286.c0.m270.l1313
And again I can not guarantee that it will solve the problem, maybe you can get the seller to agree to return the item if the error does not go away, but most likely they will not take a return once it has been opened.
If the printhead replacement doesn't help, its a more complex problem that we can't fix at home
If you still want to get the printer repaired call kodak at 1-800-421-6699 (US number)
Posted on Oct 08, 2010
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Posted on Jan 02, 2017
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