Question about Roxio Easy Media Creator 7

2 Answers

After I install Roxio 7 I get the home page snd imediately get an error message saying an error has occured and the program shuts down. I have reloaded the program several times same results each time. It used to work just fine ! Ralph

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  • rnmbam Oct 08, 2010

    The message says program has encountered a problem and needs to close
    The error signature-
    appname home page app.exe appver 7.0.348.0
    mod kernel 32..dll modver 5.1.2600.5781 offset 000120fb
    I remove the program with revo uninstaller. in this process i get the following:
    Error 1404 Could not delete key \ CLSID\-5E44E225-A408-11CF-B581-0080296011083
    VERIFY THAT YOU HAVE ACCESS TO THAT KEY
    i GET THE SAME MESSAGE AGAIN RIGHT AFTER THAT FOR KEY\CLSID 403BDSFD-4D96-4D96-86ED-B9E3A2ACBD8E. EACH TIME I GET THE OPTION TO RETRY OR IGNORE . RETRY DOES NO GOOD SO I CHOSE IGNORE AND PROCEED WITH UNINSTALL.

  • rnmbam Oct 16, 2010

    The onlu solution I have received is a question which I responded too six days ago. if iI don't hear from you you may just return the twelve buck because you have done nothing.

    Ralph

  • rnmbam Oct 16, 2010

    in your resoponse please clarify what you want me to try. Are you asking me to remove programs from my computer that I use in order to use roxio I just dont understand . I use microsoft xp professional on a dell dimension computer with 4 gig memory 80 gig hard disc - 30 gig free.

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2 Answers

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I assume you are installing the program using the setup file saved on your computer. If you are installing it from the CD/DVD, first copy all the contents and save them into your computer (a folder which you'll be able to remember easily, otherwise you may have trouble locating when needed).

Check the lists of installed programs from the Control Panel's "Add/Remove Programs", remove any unwanted or unnecessary toolbars, multimedia softwares/players (not so important programs), if there's any cd/dvd writing software or ISO writer, uninstall them. Run System Cleaning (Disk CleanUp) [right-click "C:", "Properties" and then "Disk CleanUp", while running disk cleanup, close all the running programs including the Internet Browser/s].

Once it's done, open "msconfig" and [click "Startup" tab] disable all the non-microsoft start-up applications, [you can change it later] (Click "Start" and type in msconfig in the run box [windows xp] or start search box [windows vista and 7]). Now apply the settings after disabling all the startups. Then restart your computer, once it's restarted, install the Roxio and see how it goes.

If the problem persists, let me know with more details like operating system, major installed softwares/programs, etc...

Good luck.

Thanks for using FixYa.

Posted on Oct 08, 2010

  • Lebanon Raingam
    Lebanon Raingam Oct 16, 2010

    I am so sorry if those recent comments were meant for me, actually I didn't get any notification emails for this thread, I am really very sorry, i guess there's another expert involved with this thread. Anyway, let me clarify, I think the latest comment is mine (I am not sure about the other two comments). In your first comment, I came across the error code and I am clear now. There are few reason, 1. System Users Account rights, 2. Virus/Spyware,,etc., 3. Software conflick and 4. Registry entries issue.





    In my first post, I've mentioned that it was an assumption since you didn't mention much about the problem earlier. What I was trying to make you understand and let you do was to uninstall those programs which are not much important and those that could be easily re-install, like suppose if there's microsoft office, then you can reinstall it using the Original Disk..etc.. Forget about it.. let's proceed..





    (Please note down or capture a screen shot of the error message box, you'll need the key)



    Before we begin, please sign off and login as Adminstrator (Logoff and Sign In as Administrator, not the current user if this was a created account other than the built in Administrator). Click "Start" > "Log Off" and proceed forward (do this after all the programs are closed), once you are log off, press Ctrl+Alt+Delete on the keyboard, you'll be presented with the windows classic logOn window, type in the user name as administrator and press enter without entering the password (I hope you haven't changed/set the admin password)





    First, let's try with the registry entry, once you are logged in, click "Start" > "Run" and type in regedit in the run box and press enter, now locate the Key, and select it, now click "Edit" on the menu bar and modify the Permission settings, save the settings and try the installer again.



    Well bring up another method if this doesn't helpful. It may take time, but it's not a big issue that can't be fixed. Good luck.

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Hi,
Can you please tell any error it is specifically showing or just saying as error occurred.?
Thank You

Posted on Oct 08, 2010

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