Question about Kenmore Elite 45986 Front Load Washer

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My washer will not start the door will lock then unlock and then the screen will start flashing f21 and suds.what do i do/

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Hello,

Welcome to FixYa.

The "F21" on your model of washer indicates the machine has detected a fault or obstruction in the drain process. This is also the reason for the "suds" message.
Chances are the pump itself is being obstructed by debris or some other foreign object as opposed to being faulty, although the faulty pump can`t be ruled out...yet.

Here`s how to check it and clean it...


Though it being full of water may make it messy. A wet-dry shop vac is handy in this situation.

If it is in a position that allows you too lean it back against something strong or a second set of hands it will help if tilted back almost all the way.

Careful not to hurt the machine or yourself, and undo the fill hoses and drain hose.

**Turn off the breaker at the service panel or unplug the washer from the wall socket...safety first**

1) locate the screws in front at the very bottom of the panel below the door and pull the panel down and forward until it is off. They will be either 1/4" hex head or #20 torx head screws.

2) You will immediately see the drain pump in front of you with a large removable filter. ( **see image below...this is were a wet-dry shop vac and towels come in handy, also the use of the removed panel as a catch pan is beneficial...but you may still get wet )

my washer will not start the door will lock then - b3f3b21.jpg 3) Turn it counter-clockwise should allow you to remove it and inspect it and clean it out. Make a good thorough inspection inside the pump as well not just the removable filter.

4) Re-insert the filter and before placing the panel back run a test rinse/drain cycle to inspect for leaks and to verify the unit drains and spins now.

( If the problem still exist`s the "F21" will re-appear. If so you`ll need to check the hose/rubber bellows from pump to tub...back-flow ball...for other obstructions ).

5) If all appears OK after your efforts, well your efforts paid off...pat yourself on the back. You just saved yourself potentially a couple hundred bucks !

Now You should be good to go. Re-attach the lower panel and you`re back in business.

**NOTE: if this still fails to remedy the F21 or if it returns immediately during the next drain you may require a pump unfortunately...part # 280187 available at "searspartsdirect.com" "repairclinic.com" etc.


**This however can also be caused by the back-flow ball inside the bellows which connects the tub to the pump. There is a large clamp which secures it to the tub, but if you remove it to clean out all the dirt built up inside, make sure you get it good and secure when putting it back.**
b0ac102.jpg 02d1e9d.jpg
Let me know how it goes and if you require further assistance.

Thanks for choosing FixYa. Please take a moment to rate the solution provided for you here today.

Good luck.


Regards,

Macmarkus :)

Posted on Oct 08, 2010

  • jamas962 Nov 05, 2010

    Wow, thanks! It was soo helpful. I did it by myself as the hubby was working. It took two tries and 15 towels LOL. Thank You so much.

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I have a maytag 5000 series washer. We are getting an f21 error code. I unscrewed the white drain filter and cleared it. There was little in it. I keep getting the f21 error though. Can you help?


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Feb 09, 2016 | Maytag Washing Machines

1 Answer

What does error F21 on my whirlpool duet sport front loader washer


The F21 error code indicates a long drain. Here are some tips that should help you resolve this problem:

Check your washer drain to make sure that it is draining properly.

Check the drain hose for kinks and clogs. Make sure that it is installed properly per the instructions in your owner's manual. An improperly installed drain hose can prevent the washer from draining properly.

Check for excessive suds in the washer tub. Excessive suds can prevent the washer from draining properly and will result in the F21 code. Make sure that you are using the proper amount of HE (High Efficiency) detergent to prevent excessive suds.

Place a shallow pan on the floor beside the washer and then pull the drain hose out and place the end of it in the shallow pan to see if the washer will gravity drain. If it does, then excessive suds or a drain pump problem could be causing this failure. If the water does not drain or drains extremely slowly, you could have a clog in the drain system of the washer. Follow these steps to check for a clog in the large item filter of the pump:

Unplug the washer.

Remove the bottom front service panel as shown in the first image below.

Since the washer door is likely still locked, you can manually unlock it by carefully reaching up along the front panel and pulling down on the manual release tab of the door lock assembly until it clicks. You can then open the washer door.

Remove any clothes and then use a wet/dry shop vac to drain any water out of the washer.

Arrange shallow pans and/or towel in front of the large item filter shown in the second image below to catch residual water when you remove this filter.

Remove the large item filter as shown below. It is likely that you will find a clog in this area that is preventing your washer from draining.

If you do not find any clog or restriction in the large item filter and none of the other issues discussed above apply to your situation, then you could have a failed drain pump. If the pump is damaged and will not pump out water then it will need to be replaced.

These tips should help you resolve the F21 error code issue in your washer. If you need more help, resubmit your question with additional details.

Feb 21, 2015 | Whirlpool Washing Machines

2 Answers

Error message SUD and F21 even after unclogging the filter


Push the pause/cancel button twice to clear your message. Then run through a rinse/spin cycle. Next try a normal load without any detergent. SUDS is usually from too much detergent. If this fails, checked the hose for kinks. Check connections and if all that fails, you will probably have to replace the pump. Good Luck!

Feb 04, 2014 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

What does it mean if the washer is not draining and has a flashing f where the time shows?


I have the manual for this machine. Under "Code 21" it says the following:
"F21" (Drain Problem) Select STOP twice to cancel the cycle. Unplug washer or disconnect power. Check the following: Is the drain hose kinked? Is the drain hose frozen? Is the drain hose clogged? Is the drain hose more than 96" (2.4 m) above the floor? Plug in washer or reconnect power. Re-select cycle and press START. If the problem remains, call for service.
For "SUDS" code, the following:
"SUD" (Suds Routine) When excessive suds are detected, a suds routine automatically starts. This routine removes extra suds and assures proper rinsing of your garments. "SUD" is displayed during rinsing to inform you that Suds Routine was activated. Use only HE (High Efficiency) detergents.
Here is some more information that may help you as well:
"F" Codes other than F20, F21 and F22 Select STOP twice to cancel the cycle. Select DRAIN & SPIN if there is excessive water in the washer. Re-select cycle and press START. If the problem remains, call for service.
I hope this is of some help to you, Please rate and comment, Thank You
Joe

Sep 07, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

I think Ihave a wfw 9200, the door lock light is flashing and cannot be cancelled. There is a f21 fault code flashing. HOW can I open the door ?


Hello, Welcome to FixYa.

Based on your post I understand you have a F21 problem with a Whirlpool Duet washer, that indicates the F21 error means an excessive drain time.

As for the door locked issue, it is a by-product of the F21 error. Make sure you get the water out before attempting to open the door manually or it could be messy.

To Manually unlock the door lock system:

1. Unplug the power cord from the outlet.

2. Remove the lower toe panel.

3. Reach up along the inside of the front panel and locate the bottom of the door latch assembly.

4. Located on the bottom of the door latch assembly is a tear-drop shaped tab.

5. Gently pull the tab down about ¼" or until a click is heard.
6. The door may now be opened.

If you follow the link to my solution to this error you should be fixed up in no time.

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

Thank you for visiting fixya for your washer inquiry. Please take a moment to rate my assistance and leave a brief testimony.

Regards,

Macmarkus :)

May 06, 2011 | Whirlpool Duet GHW9150P Front Load Washer

1 Answer

Kept flashing f21. I hit stop. Now the door won't unlock.


You did not mention whether the washer actually pumps the water out of the washer when you are getting the F21 code. If the washer pumps the water out okay, then the pump and drain system are okay.

Excessive suds can prevent the pump from evacuating the water properly and will sometimes result in an F21. When the suds dissipate, the washer will then be able to pump out the water. Look for this type of condition if necessary.

If the drain pump runs but the washer will not drain the water, see if the washer will gravity drain. Pull the drain hose out of the stand pipe or sink and place it in a shallow pan at floor level. If the washer will gravity drain okay but will not drain when the drain pump is running then you will likely need to replace the drain pump.

If the washer will not gravity drain, then you still have a clog somewhere in the drain system. If you have not pulled the hose between the tub and the pump, then you could have a clog in this area.

If the washer does drain normally, then you could have a failed pressure switch, air pressure hose problem, wiring failure or a failed control board.

Jan 06, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Washer was flashing suds code followed by F21 code. I was able to use the drain & spin setting but now it won't open or reset even when I uplug the machine it just keeps flashing the minuets to...


Hi, "F21" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely you probably have a clog in the drain pump. This LINK explains.

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.
If you need to open the door but it remains locked, you can first attempt to unplug the washer for at least 30 minutes in an attempt to reset the Central Control Unit (CCU). If the door remains locked, you can use the manual release to unlock and open the door. The LINK explains how.

NOTE: The Maytag Epic is manufactured by Whirlpool, so these procedures will apply to your washer.

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1 Answer

F21 flashes on the time screen -- am unable to power washer off


Lets see: F21 Long drain Possible cause: Clogged filter0c09ded.jpg, clogged/failed pump Remove the bottom panel299686f.jpg go for the pump cleanout, get the googus outb1cfae3.jpg. Tech sheet is located behind the white box to the left which is the motor control unit (MCU). The tech sheet is an excellent tool which gives directions on diagnosing those pesky fault code. LOL7b78889.jpg

May 18, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Door wont open f21 alarm


F21 indicates that the washer is having problems draining. Check the drain hose to see if it is kinked or if there is an obstruction in the hose.

SUD comes on every time excessive suds are detected. Not using the proper detergent will set this off faithfully. The machine will run a cycle to remove the excessive suds before completing the wash cycle.

You need to clean the drain filter by removing the 3 screws in the bottom of the front panel. Then you will see a white twist cap. Remove the filter and clean it out.

Mar 09, 2010 | Kenmore Elite 45986 Front Load Washer

1 Answer

Whirlpool duet washer flashing sud then f21 ????????


The "SUD" error is in direct relationship the other error code. "F21" is a Long Drain error. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

If something is preventing water from pumping through the drain pump, you will often get a "SUD" error as air is developed in the pump. Make sure you double check all the drain lines as well.

If you have questions, or require additional assistance, please let me know before you rate the solution. I hope this helps you.

Jan 28, 2009 | Whirlpool Duet GHW9150P Front Load Washer

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