No, I do not have call waiting, I only have call answer, which is the anwering service via Bell Canada, but I've always had this service on my phone line, even before I purchased my HP PSC All-In-One, so now what do you suggest??
I am having problems sending and receiving faxes on the same model. When I am sending a fax, it sounds like a normal fax dial and then nothing happens, same thing on the other end when someone is trying to fax me, sounds as if it went through and then nothing. I am going to try your suggestion of trying to call the line from another phone to see if the prob is on the recg or end- thanks Mumatictac
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older fax machines used a 9600bps baud rate, meaning a transfer rate of 9600 bits per second. a Bit being an 7th/8th of a byte. The newer machines can transfer at 14400bps, which older machines can not read, as its too fast. thats why they asking the BAUD rate.
If you have bell answer that will be the reason not working. Get rid of bell answer and save over a hundred a year and get yourself an answer machine. If you dont have bell answer then check your manual for correct set up.
Solution: Contact local phone company to check the telephone wall jack for low ring voltage.
Facsimile equipment?(fax machines), like other telephone anwering devices, require ring voltage at a telephone jack to answer automatically.? The ring voltage is one of the services provided by the local phone company.
Low ring-in voltage can cause short bursts of ring tones at the phone jack.
Callers may hear one or two ring back tones and then ringing will stop and nothing else will be heard.
Inside the home, the called party will hear a brief ring and then nothing else will be heard. If the telephone handset is lifted, the caller may be on the other end.
To check if the fax will not answer due to low ring-in voltage, do the following:
Disconnect the fax at the telephone wall jack.
If an answering machine is available, connect it directly to the telephone jack. If an answering machine is not available, connect a telephone to the telephone jack.
Dial the fax line and see if the answering machine answers the call, listen for uncommon ring tones inside the home or check for similar symptoms as described above. If any of the above symptoms occur, please contact your local telephone company.
what do you mean? you cant send? or you cant receive fax?
first know if you are using a digital or analog line. if youre using digital line you need to have a micro filter and it must be connected to the fax line. if you have an answering machine it must be connected at the back of the printer(EXT-2) to make it work. then on your printer press menu and then choose fax settings answering mode must be YES(if you have an answering machine) rings to answer is 1 ring less than your answering machine disable call waiting must be set to NO.
I can give you a general answer. If the other fax machine is an older model, it probably has a slower baud rate. You probably have an option to slow your machine down. It goes thru a process to setup a tx speed, if it is not satisfied with the clarity of the line, it will timeout, hence your error. I would slow it down in increments until you get a reliable connection. If it only happens to one place, there is a possibility of a compatibility problem, which also can be solved, but would require service modes to do.