Question about HP Pavilion DV6700T Notebook PC

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Hi ,, my laptop is having many problems, it hangs, very slow , no sound, CD is not working , and other issues and I have this error it comes all the time (Cryptographic Services has stopped working) and also I'm not able to do any update for the laptop it always give me failed should I format my Laptop or what else can i do ? Thank you

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You have a very sick laptop, it may be virus infected.
Yes, if it was me I would re-install Windows. When you boot up with the Windows installation CD, you will be given an option to install Windows on the existing directory or delete the partition, then create a new partition and then format the hard drive. I suggest you do the latter.
After Windows is installed, don't forget to install the HP's device drivers. You may need to download them from a different computer it your HP cannot connect to the Internet.
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You can download the drivers from the Compaq/HP WEB support/download page. Make sure you select your model laptop and the XP or Vista Windows version of the drivers you require and install them. Click on this link to download the drivers: -
http://welcome.hp.com/country/au/en/cs/support.html

Posted on Oct 08, 2010

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You can try a clean up with malwarebytes, when you run the scan, turn off system restore, boot into safe mode and do a full scan.
If you dont have an up to date antivirus program, download AVG 2011 free or microsoft security essentials

Posted on Oct 08, 2010

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