Question about Dyson Ball DC24 Bagless Upright Vacuum

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Dyson DC 25 Dyson Ball animal. The bottom brush is not rotating. I detached as and reattached as the manual suggested. Help Thank you very much

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  • 377 Answers

Two things you can do. 1- Remove the brush as if you were going to change the drive belt for it. Clean the brush as best you can and spray some WD40 on the hard rubber/plastic pieces at both ends of the brush. Rotate the pieces to work the WD40 into the space between the pieces and the brush axle. 2- If you have one available, as long as the brush is off, change the belt.
This should get your unit back in operation. If you find this solution helpful, I would appreciate a Thumbs Up from you. Thank you. Paul

Posted on Oct 08, 2010

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Posted on Jan 02, 2017

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How to remove ball from Dyson dc 25 Animal ?


Remove the torx screws that hold the two halves of the ball shell assembly together, then the ball halves can be separated and removed from the vacuum. Take note of how they come apart and how they line up su you can reassemble them properly.

Feb 05, 2017 | Dyson DC25 Animal Bagless Upright Vacuum

1 Answer

Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    My dyson dc 25 sparks near the rotator roller attachment, what can I do?


    Hi Cindy, it's Jack at Dyson.

    If you can see sparking coming from inside the cleaner head, please do not continue to use your machine until we can help resolve this. It's likely the cleaner head will need to be replaced - once we've taken a few further details, we'll be able to confirm if this is covered under your Dyson parts and labour guarantee.

    At your earliest convenience, please call our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU) for further assistance.

    Dec 16, 2014 | Dyson Dc 25 Animal Upright Bagless Vacuum...

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    Jul 08, 2014 | Dyson Dc 25 Animal

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    BRUSH NOT SPINNING ON A DYSON DC44 ANIMAL


    Hi Veronica,

    Thank you for reaching out. I am sorry to hear your brush bar will not rotate. In light of the detail you provided regarding the spindle there are a few checks we need to complete in order to determine the best solution. Please call our Helpline to speak with an expert.

    US - 1-866-693-9766 or UK - 0800 298 0298

    Best wishes,

    Jessica

    Dec 17, 2013 | Dyson Animal Bagless Cordless Hand Vacuum,...

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    Hi Ashley, it's Jack at Dyson.

    I'm sorry to hear you've had difficulty with your DC41 Animal's brush bar. Although I note you've already tried resetting it, I would encourage you to try again - please make sure that you've reclined the machine into the vacuuming position as the brush bar will never rotate when the machine is standing upright. Try pressing the silver brush control switch (next to the red on/off switch) twice while the machine is turned on and reclined.

    If you do need further help after trying this, please contact us directly so we can confirm if we're able to help under the terms of your DC41 Animal's 5-year warranty. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

    Best wishes,

    Jack
    Dyson Online Customer Support
    www.dyson.com

    Jul 21, 2013 | Dyson Dc 41 Ball

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