We have a GE Front Load we purchased about 13 months ago. It occasionally and aparrently randomly rips clothes. A tech came before the warranty expired, after he left it stopped for a while, but has started again. To our knowledge he did mnot replace anything or adjust anything while he was here. Now as the warrantee lapsed it has begun again. Is there a seal or gasket which allows the clothes to catch the frame under the seal or the drum? Can it be replaced? If this is not the problem, please help!Any suggestions would be appreciated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Rearl633, We would like to inquire further about your post with you. Please respond back to this email address Whirlpool_Reviews@Whirlpool.com with your name, user id (Rearl633), phone number, street address, zip code, reviewer name, model & serial number, and date of purchase on the appliance.
I have not replaced a gasket myself (had warranty service) but when it was complete, I made sure to tilt the washer slightly backwards so the clothes did not get into the gasket so easily. After two replacements in the first three months, we have not had to replace for more than two years. Hope this helps when you get the new one in.
i am down for that cause we lost tons of clothes cuase of this issue and my wife been telling me to fix the problem i havent really look into it but after reading this post i have a good idea of what it could be the problem but i really want to put a complaint to eg and consumer affairs so they can do a recall and we all can get refound on all this clothes and moneyh spend on the washer
We were having the same problems with ripped clothing and longer cycles. Our rubber seal by the door has ripped twice now causing massive amounts of water to run out. I learned through other threads that many people are having these problems and was told that zipping up zippers and turning jackets and clothing with big heavy stuff on them in side out to protect from ripping the clothing and the rubber seal. I removed the panel on the front bottom of the machince and there is a small gray cover that housed the coin trap. Mine was clogged and once I cleared that out, my cycle times got better. I hope this was somewhat helpful. We definitely won't be purchasing another GE front loader!!
Solution! GE has replaced the "boot" (the large rubber gasket at the opening of the washer) on my washer. This has fixed the problem!
Although the majority of people I spoke with at GE did not know about this, eventually I got a repair technician out here who spoke with one of the engineers. The engineer said that there was a problem with the boot causing clothing to rip. The new boot we have on our washer covers a ring of plastic just on the outside of the metal drum (the plastic rim remains stationary while the metal drum spins - this is the cause of the ripped clothing) - the old boot left this plastic ring exposed. Our washer was only 8 months old - so even if your washer is new, if your clothing is being ripped, insist that the boot be replaced for an updated version.