Question about Canon PIXMA MX340 Wireless Office All-in-One InkJet Printer

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I have the canon mx340. the fax keeps giving me an error message of rx fax info mismatch

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  • cadora_1 Oct 08, 2010

    I have the canon mx340.
    Problem with the PIXMA MX340 Wireless Office AllinOne

    I have the canon mx340. the fax keeps giving me an error message of rx fax info mismatch fo every fax

  • cadora_1 Oct 08, 2010

    It seems to happen to every fax

  • cadora_1 Oct 08, 2010

    Wonderful, it worked; however, final question: why does it ask for a reentry of the phone number. Thanks very much.

  • cadora_1 Oct 10, 2010

    Yes. Thanks.

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  • Master
  • 503 Answers

Hi,

its a message from the modem in the fax, make sure the line is ok and he cable connected to the right place, if not helping than its better to send to service.


Please post your feedback and Vote if the problem resolved as per your satisfaction.

Posted on Oct 08, 2010

  • Monika Arora
    Monika Arora Oct 08, 2010

    Hi,



    There can be two Issues:

    1. The Transmission Speed of the MX340 may be too fast.
    Solution: on FAX Menu go to Settings>Device Settings>FAX Settings>Transmission Settings >"TX start speed" and change to 14400 or lower (14400 worked for me).

    2. The recipient FAX machine may be receiving by a different number than the one you dial. This may occur if you dial a free-calling no.
    Solution: Go to Transmission Settings as above>"Check RX fax info" and turn it to OFF. This disables the mismatch issue.

  • Monika Arora
    Monika Arora Oct 08, 2010

    Hi,



    Please unplug the power of your machine and wiat for a minute or 2 and then restart it and it would fix the problem.

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  • Master
  • 2,777 Answers

Does this happen with every fax you send, regardless of who you send it to? That error usually is referring to one particular fax that you are sending to that is not full compatible with your fax transmission. 99%+ of the time it goes through just fine but there may have been a slight glitch with the handshake (as they call it) of the fax. As long as it actually dials, transmits, and finishes you have nothing to worry about.

Thanks
Tim

Posted on Oct 08, 2010

  • Tim Grayson
    Tim Grayson Oct 08, 2010

    Agh somehow this got sent to someone else, oh well. If they can't get it figured out please let me know and I have an answer for you.

    Tim

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