When i plug it into my pc, it says ok to disconnect, when i try to load up the best buy rhapsody program on my pc it does not detect it, i click on manage my devices and dont see it anywhere, it is not showing up at all, what is wrong?
what can i do to make the best buy rhaphsody program detect it, i am running windows xp.
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Re: Best buy program not detecting device
I've run into this problem myself and it ended up being a USB error or problem.
Instead of using the front USB ports like most people want to do (depending on the computer, those are good for flash drives, but are not universally stable for more comples items like MP3 players), try plugging it into the back USB ports.
If that doesn't work, I'd try it on another PC to rule out that the KIX is bad. If it's bad, return it to Best Buy and tell them USB failure. If it connects and is able to be used on a different PC, your USB controller is corrupt...and that's a Geek Squad issue.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Best Buy Digital Music Store is a bust. You must go to http://www.rhapsody.com and download the latest version of their Rhapsody Software. Once installed and configured, Rhapsody may ask you to install Helix DRM but the process is automated and the setup program handles it for you quite well. Then you are off to the races!!! Good luck Grasshopper.
Within Rhapsody itself, there is an option to synchronize files to your device. You will have to use this feature with your Sansa Clip connected to the computer. Since the songs are already on the device, this will prove difficult. You may actually have to delete the songs off your player, and then reload them through Rhapsody to get them back on the player. Painful and tedious, but that is the only workaround that I know of using Rhapsody's WMA files.
A better solution would be to change your Rhapsody subscription to their Mp3 Only subscription level. It is more expensive, but the songs you download through that subscription level will continue to work, even after your Rhapsody subscription has expired. And it will never give you the message that you mentioned in your problem description, because mp3 files do not need resynchronizing b/c they do not have DRM license restrictions.
I'm not sure what's the subscription service to which you are subscribed. However I've given you the steps below. Try whatever suits for you.
This error typically occurs when the DRM licensed files have expired.
SOLUTION 2 - Songs downloaded from music subscription service If the songs were downloaded from a music subscription service (e.g., Napster, Rhapsody, Best Buy music store, etc.), follow these steps: 1. Make sure that your account subscription is updated and active. 2. Put the device in MTP mode and connect to the computer, then log in to your music subscription account. 3. Renew the licenses of your tracks For Rhapsody: On the Rhapsody console, right-click on your device and select License
1. Check the date & time on your PC & on your mp3 player. They should be one and the same.
2. You need to synchronize your device with rhapsody once in every 30 days. It's a must. Failing to do so, you will not be able to play music in your mp3 player. Here are a few a steps to synchronize your device with rhapsody:
1.Open Rhapsody / Best Buy Digital Music Store and sign in
2.Connect your mp3 player to the computer
3.Go to My Account --> Update Track Licenses
4.Transfer a track to your device
5.Disconnect your device and enjoy music on the go!
3. Here is a link to get the Sansa Firmware updater to update the firmware for your device automatically: http://www.sandisk.com/Retail/Default.aspx?CatID=1376
4. Click on this links if you are asked to synchronize your device with rhapsody?
http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6606&tabName=tab3 For others: Contact music subscriber for instructions on how to renew as they vary.
SOLUTION 3 - Rename the Windows DRM folder
NOTE: The Windows DRM (Digital Rights Management) folder contains licenses for secure media files such as your subscription tracks.
STEP 1 - Edit the folder options of the PC to show the hidden files Windows XP: 1. Double-click My Computer. 2. On the Menu bar, click Tools > FolderOptions, and then click the View tab. 3. Under Hidden files and Folder, click to select Show hidden files and folders. 4. Under Hidden files and Folder, click to clear Hide protected operating system files (Recommended) check box. 5. Click Apply, and then OK.
Windows Vista: 1. Double-click Computer. 2. Click the Organize button at the upper left corner. 3. Click Folder and Search options. 4. Click the View tab and select Show hidden files and folders. 5. Click to clear the Hide protected operating system files check box. 6. Click Apply, and then OK.
STEP 2 - Rename the DRM folder 1. Double-click My Computer > C: > Documents and Settings > All Users. 2. Right-click the DRM folder and select Rename. 3. Rename this as OLDDRM. 4. Run the subscription service program you are using and renew the licenses to recreate the DRM folder with new licenses.
STEP 3 - Synchronize your device once more on MTP mode
SOLUTION 4 - Format the player under Windows Media Player.
Okay...MacAffee is causing problems with your connection and with the download/update. You will need to right click on the MacAffee icon in the system tray (bottom right of the screen) and open the program to turn it off (or just quit the program). Also make sure your firewall is down when doing this.
Re-install BBDMS (aka Rhapsody), and allow the update to happen. Once this is complete (assuming that MacAffee is the only anti-virus software running) launch the program, connect your MP3 player, and "authorize" the player on your computer.
This should take care of the problem.
I would also recomend a different anti-virus and firewall program. AVG isn't as invasive, and PCTools firewall will allow you to configure what programs are allowed to use the internet.
Unfortunately you are not going to be able to go online to sync your device...All music subscription such as napster and rhapsody require you to sync your device every single month using their actual software..The reason is to prevent customer from cancelling their music subscription..once you cancel your membership all the songs you have on your device will become useless.In another word, you are renting the music from the subscription company...
P.S.Please rate accordingly... Thank You Computerrep
I use Rhapsody with Vista. You need to go to Rhapsody's website (or Best Buy Digital Music Store, which runs the same software) and download the updated version, which will work just fine.
Purchased music from iTunes can be put on Sansa players as well when you set-up Rhapsody to manage your music. Have the program detect your music library and then all you have to do is drag and drop to your MP3 player.
If your device is indeed a Rhapsody branded version, the recovery tool you have WILL NOT WORK.
You need to download the Rhapsody version firmware, located here;
Then put the device into recovery mode:
- power device off (press and hold power for 20 seconds)
- slide the hold button into hold
- press and hold record button while connecting device to computer (keep holding it until you see New Hardware Found on PC)
Then "unzip" the software from the link, inside you will see PP5022.mi4. Open up My Computer, in there you will see 16MB format, drag and drop the pp5022.mi4 file into this drive.
Unplug the device and allow it to restart. DO NOT PRESS ANY BUTTONS until it is complete.
If the issue persists, try it again. It may take 3 or 4 tries. If that doesnt work, you need to format the device. Hit me back and ill tell you how to do that.
Best of Luck.