Question about Schlage B362 605 KA4 DBL CYL DEADBOLT 4 EA 20536728

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Schlage B62 double sided lock - key will not turn both inside and outside and door is locked. inside, it is at 11:00 o'clock.

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  • DudestDude Oct 09, 2010

    I tried your solution but it didn't work.

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Hello. get a can of a penetrating lubricant called WD-40. Squirt a little into both key holes and let it sit for a couple of hours. Then insert the key and work it back and forth. If it is still frozen, repeat the treatment until you break it free. Joe

Posted on Oct 08, 2010

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Posted on Jan 02, 2017

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1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. inside lock position AND outside keyhole are sideways. is this normal??


I've never seen a lock like that was intended to be that way, but have made that mistake when the shaft that goes through the bolt portion of the deadbolt is square and is 90 degrees off in the square hole it goes through. If so remove two screws on the inside and take out assembly with the key hole, position key hole bottom, then put key side assembly with shaft through bolt portion of lock. Test the key to see if it locks and unlocks, maybe you need to position shaft 90 degrees to left or right to work, then put cover on inside house and the two screws.

May 19, 2016 | Schlage Locks & Locksmithing

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I just installed a Schlage deadbolt. If I lock it from the outside (using the key) it locks fine, but I can't remove the key without unlocking it. Now What?


Hi Winston:
Is it possible to try this:
- pull the lock from the door while leaving the deadbolt in place
- turn the mechanism 180 degrees.
- re-install and give it a try.
Let me know how you progress.

Jun 21, 2015 | Schlage Locks & Locksmithing

1 Answer

Why won't my schlage deadbolt key go to the neutral spot in the lock position to remove the key?


You likely have the lever that goes from the outside portion of the lock through the striker/bolt assembly into the inside portion rotated into an incorrect position when you insert it into the striker/bolt assembly.

Sep 18, 2014 | Locks & Locksmithing

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How do I fix a Schlage deadbolt. B60 series will not unlock from the inside unless the key is inserted from the outside


With the door open, remove the interior trim (thumb turn) from the door, and using the key, turn the deadbolt to the locked position. Now re-install the thumb turn, in the locked position, and with the key removed see if you are able to unlock the deadbolt. I suspect that the tailpiece (part that sticks out of the lock cylinder and into the thumb turn) is not in the correct position.

May 02, 2014 | Schlage B60 Series Double SecureKey 5-pin...

1 Answer

Our schlage lock with thumbturn on inside and keyed on outside. When unlock inside, knob turns freely as if it is really unlocked but if I close door, I get locked out. Please help


Be sure the outside knob is unlocked before closing the door.
Schlage locks do not lock the inside knob or lever. After releasing the turn button, also turn the inside lever or knob, then check the outside knob.
What model of lock is this?

Apr 09, 2014 | Locks & Locksmithing

1 Answer

I have a Schlage that was in when I bought the house. It is a double key deadbolt lock. Recently my key just started spinning around on the inside lock. The outside one still is functioning. I took a...


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

Jul 26, 2011 | Schlage Locks & Locksmithing

3 Answers

When I punch in my code for my Schlage FE595, the code is accepted and the schlage key blinks, however, it does not allow for the unlocking or for me to open the door. Also, when I set my door from the...


You did not indicate whether this is a new installation that you are having difficulty with,but I'm going to assume that it is.

I'm going to direct you to a web page that has a wealth of information for the Schlage locks:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx#1

This page has links to the PDF file of the installation instructions, which you should already have in your possession:

http://consumer.schlage.com/Project%20Documents/P515-859.pdf

Also, there are two videos that may be helpful in troubleshooting your problem:

Installing your FE 595 Keypad Entry Lock video:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

And, Programming Your FE 595 Keypad Entry Lock:

http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

The reason that I think it's a good idea to review these two videos is that again, assuming this is a new installation, is that you may spot a mistake in the initial installation process.

Was the "Thumbturn" in the proper position when the inside plate was installed? (Shown at the 5 minute mark of the installation video)

Also to be found on the Service Support page link is a link to Schlage's Service & Support
which will allow you to contact Schlage if the problem remains unresolved after reviewing your installation.

I hope this helped. Good luck!

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2 Answers

Door has worked fine for years with a Schalge camelot electronic lock. Tonight it stopped working and you could not open the door with the inside or the outside handle. Key would not open door either. I...


I don't have a direct answer, but here is the contact info you need for customer service:

Schlage Lock Company
Customer Service Department
2119 E Kansas City Rd
Olathe, KS 66061
United States Customer Support
Warranty & Technical Information: 1.888.805.9837

http://consumer.schlage.com/Service-Support/Pages/ContactUs.aspx
Schlage FAQ: http://consumer.schlage.com/Service-Support/Pages/InstallationTroubleshooting.aspx
http://consumer.schlage.com/Service-Support/Pages/FAQ.aspx

Instructions & Manuals: http://consumer.schlage.com/Service-Support/Pages/InstructionandManuals.aspx

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1 Answer

I have a Schlage double cylinder deadbolt on security door. If I try to lock/unlock from the inside, it works fine. From the outside, the key turns and turns but the bolt doesn't move. I am trying to...


there are 2 buttons on 1 on either side of inside key slot.. those must be removed... more than likely you will destroy them when removing..under you will find square drive screws or phillips..https://www.schlage.com/en/home/products/B62FFF.html

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1 Answer

New schlage deadbolt stuck in locked position


Make sure that the tang from the lock side actually engage the mechanism in other side of the door. If the tang is too short or not engaged the lock will not work. Also check that the two screws connecting the lock to the other side is actually tight.

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