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Telling me printhead missing lift the latch,reset the printhead and then lower the latch ???????

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Cleaning Printheads


Step one: Clean the contacts on the printhead CAUTION: Electrical contacts contain sensitive electronic components that damage easily.
  1. Gather the following materials:
    • Dry, soft, lint-free cleaning cloths (coffee filters and eyeglass-cleaning cloths work well)
    • Paper towels or clean sheets of paper
  2. Lift the product lid. The top cover rests in an open position. Figure 1: Lift the lidc01607665.gif
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product.
  4. Unplug the power cord from the rear of the product. Figure 2: Unplug the power cord from the rear of the productc01609893.gif
  5. Inside the product, lift the blue printhead latch. Figure 3: Lift the printhead latchc01607666.gif
  6. Lift the handle of the printhead, and then pull the printhead out of its slot.
  7. Hold the printhead by its sides, and wipe the electrical contacts on the printhead with the cloth. Do not touch the nozzles. CAUTION: Do not use water or other cleaning materials.Do not touch the nozzles on the printhead. Figure 4: Clean the printhead contacts, but do not touch the nozzlesc01609894.gif 1 - Nozzles - Do not clean 2 - Contacts - Clean
  8. Set the printhead on a sheet of paper or paper towel with the nozzles facing up.
  9. If necessary, repeat these steps to print the other printhead.
Step two: Clean the contacts inside the All-in-One
  1. With a fresh cloth, wipe the electrical contacts inside the carriage. Figure 5: Wipe the contacts inside the carriagec01609896.gif
  2. Plug in the power cord to the rear of the product.
  3. Press the Power button (c01602202.gif ) to turn on the product, if it does not turn on automatically. The message 'Printhead missing ' displays on the control panel.
  4. Hold the printhead by its sides with the nozzles toward the product, and then insert the printhead into its color-coded slot.
    • Insert the Black/Yellow printhead into the slot on the left.
    • Insert the Magenta/Cyan printhead into the slot on the right.
    Figure 6: Insert the printhead into its slotc01607670.gif
  5. Repeat these steps to insert the other printhead into its color-coded slot.
  6. Pull the blue printhead latch all the way forward, and then press down to fully engage the latch. You might have to apply some pressure to engage the latch. Figure 7: Lower the printhead latch c01607671.gif
  7. Close the product lid. Figure 8: Close the product lid c01607672.gif
  8. Wait for the product to initialize the printheads and print an alignment page. This process takes about 20 seconds.

on Oct 05, 2010 | Office Equipment & Supplies

Tip

How to Clean Your Printer once in a while


Step one: Clean the contacts on the printhead CAUTION: Electrical contacts contain sensitive electronic components that damage easily.
  1. Gather the following materials:
    • Dry, soft, lint-free cleaning cloths (coffee filters and eyeglass-cleaning cloths work well)
    • Paper towels or clean sheets of paper
  2. Lift the product lid. The top cover rests in an open position. Figure 1: Lift the lidc01607665.gif
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product.
  4. Unplug the power cord from the rear of the product. Figure 2: Unplug the power cord from the rear of the productc01609893.gif
  5. Inside the product, lift the blue printhead latch. Figure 3: Lift the printhead latchc01607666.gif
  6. Lift the handle of the printhead, and then pull the printhead out of its slot.
  7. Hold the printhead by its sides, and wipe the electrical contacts on the printhead with the cloth. Do not touch the nozzles. Figure 4: Clean the printhead contacts, but do not touch the nozzlesc01609894.gif 1 - Nozzles - Do not clean 2 - Contacts - Clean
  8. Set the printhead on a sheet of paper or paper towel with the nozzles facing up.
  9. If necessary, repeat these steps to print the other printhead.
Step two: Clean the contacts inside the All-in-One
  1. With a fresh cloth, wipe the electrical contacts inside the carriage. Figure 5: Wipe the contacts inside the carriagec01609896.gif
  2. Plug in the power cord to the rear of the product.
  3. Press the Power button (c01602202.gif ) to turn on the product, if it does not turn on automatically. The message 'Printhead missing ' displays on the control panel.
  4. Hold the printhead by its sides with the nozzles toward the product, and then insert the printhead into its color-coded slot.Insert the Black/Yellow printhead into the slot on the left.Insert the Magenta/Cyan printhead into the slot on the right. Figure 6: Insert the printhead into its slotc01607670.gif
  5. Repeat these steps to insert the other printhead into its color-coded slot.
  6. Pull the blue printhead latch all the way forward, and then press down to fully engage the latch. You might have to apply some pressure to engage the latch. Figure 7: Lower the printhead latch c01607671.gif
  7. Close the product lid. Figure 8: Close the product lid c01607672.gif
  8. Wait for the product to initialize the printheads and print an alignment page. This process takes about 20 seconds.

on Oct 05, 2010 | Office Equipment & Supplies

1 Answer

How to clean printhead


Hi Melissa,

Remove the cartridges
You will find a lever ( latch on right side )
Lift the latch and remove the Printhead.

Clean the contacts at back of the Printer ( electrical dots ) with lint free cloth.

Install the Printhead, lower the lever/latch and install the Cartridges

Regards,
Sean

Feb 14, 2013 | HP Officejet 6000 All-In-One InkJet...

1 Answer

Error 0x 19a0027


Hi Norman,

The Error message usually relates to Printer Failure. However you can try few steps to fix it. ( Hopefully )

Turn off the Printer.

1. Open the Carriage access door.
2. Remove the Cartridges and Printhead ( Printhead is the part on which you install the cartridges )
3. Lift the latch to remove the Printhead.
4. Move the carriage from left to right 6 times and it should move freely
5. Clean the contacts on the printhead with lint free cloth. ( Golden dots at back of Printhead )
6. Turn on the printer and it should say " Printhead missing or not installed/Damaged "
7. Install the Printhead and Cartridges and close the latch and close the Carriage door
8. the printer should go through alignment process

If this step does not fix, You may try calling HP customer support to check for better options/solutions

HP Customer Care : 1-800-474-6836

Regards,
Sean

Feb 10, 2013 | HP PhotoSmart Office Equipment & Supplies

1 Answer

HP 6500 ALL IN ONE DISPLAYS ERROR ON SWITCH ON Ox61011BED


Hi Norman,

The Error message usually relates to Printer Failure. However you can try few steps to fix it. ( Hopefully )

Turn off the Printer.

1. Open the Carriage access door.
2. Remove the Cartridges and Printhead ( Printhead is the part on which you install the cartridges )
3. Lift the latch to remove the Printhead.
4. Move the carriage from left to right 6 times and it should move freely
5. Clean the contacts on the printhead with lint free cloth. ( Golden dots at back of Printhead )
6. Turn on the printer and it should say " Printhead missing or not installed/Damaged "
7. Install the Printhead and Cartridges and close the latch and close the Carriage door
8. the printer should go through alignment process

If this step does not fix, You may try calling HP customer support to check for better options/solutions

HP Customer Care : 1-800-474-6836

Regards,
Sean

Jan 29, 2013 | HP OfficeJet Office Equipment & Supplies

1 Answer

Error code 0x61011beb / HP Photosmart D7560 / Printer will not Print DVD Media


Solution 1: reset the printer:

1. Switch on the unit.
2. Open printer and remove all cartridge.
3. Unplug the power cord from the printer.
4. Unplug the cable from the wall outlet
5. Wait 30 seconds.
6. Plug the power cord back into the printer.
7. Plug the power cable directly to the wall outlet.
8. Open the top cover and reinsert the cartridges.
9. Turn the unit on.
10. Print a document to test



Solution 2: If the previous solutions did not work, check and clean the printhead:

  • Step one: Remove the printhead:
1. Press the Power button to turn on the product.
2. Open the cartridge access door.
3. Remove each cartridge.
4. Lift the latch handle on the carriage until it stops.
5. Lift the printhead straight up to remove it.

  • Step two: Clean the printhead
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION: Do not touch the ink nozzles. Use only cleaning materials to touch the electrical contact areas.


  • Step three: Reinstall the printhead
1. Raise the latch handle, and then reinsert the printhead.
2. Carefully lower the latch handle before reinserting the cartridges. The latch must remain down to install the cartridges correctly.
3. Slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
4. Close the cartridge access door.

Hope this helps

Please rate this solution, thanks!

Mar 09, 2011 | HP Photosmart D7560 InkJet Printer

1 Answer

Error message Printhead Missing or not installed correctly


The printhead is the device in which the ink cartridges sit. It may be mis-installed.
Take out the ink cartridges (carefully, you can get ink on yourself). Now using the gray latch on the right side of the carriage, remove and re-install the printhead. Jiggle it a little before lowering the latch to seat it.

Now, re-install the ink cartridges.

See if it works

Feb 26, 2011 | Kodak ESP 5 Printer

1 Answer

HP officejet Pro 7580 problems with streaking


Clean the electrical contacts on the printhead and inside the product The ink nozzles on the printheads might clog if they are exposed to air for more than a few minutes or if the product is not used for long periods of time. Follow these steps to clean the electrical contacts on the printheads. CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
  1. Make sure that the product is turned on.
  2. Open the top cover of the product.
  3. Press and hold the OK button for five seconds. The carriage moves to the left side of the product and stops. Release the OK button.
  4. Wait until the carriage is idle and silent.
  5. Unplug the product power cord from the electrical outlet.
    NOTE: Do not turn the product off by pressing the Power button (c01346625.gif ). This causes the carriage to move out of reach.
  6. Lift the printhead latch. Figure 1: Lift the printhead latch c01448109.gif
  7. Lift the handle on the printhead that the error message indicates is missing or damaged, and then pull the printhead out of its slot. Figure 2: Lift the handle and remove the printhead c01448110.gif
  8. Use a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.
    1. Wipe the electrical contacts with the swab until no ink residue remains, and then wipe the electrical contacts with a fresh cloth to dry them and remove lint.
    2. After the electrical contacts on the printhead are clean and dry, place the printhead on a sheet of paper or a paper towel. Make sure that the ink nozzles face up and do not touch the paper.
    3. Use a fresh, dry, soft, lint-free cloth to clean the electrical contacts inside the product. Figure 4: Clean the electrical contacts inside the product c01448112.gif
    4. Allow at least five minutes for the contacts to dry. Check the contacts for lint or debris, and then dry or clean the contacts again if needed.
    5. Plug the product power cord into the electrical outlet.
    6. Press the Power button (c01346625.gif ) to turn on the product. 'Printhead missing or damaged, replace the printhead' displays on the control panel.
    7. Insert the printhead into its color-coded slot. Press down firmly on the printhead to make sure the electrical contacts touch.
    8. Pull the printhead latch all the way forward, and then press down firmly to engage the latch.
      NOTE: You might have to press firmly to engage the latch. If the error message indicates that both printheads are missing or damaged, repeat the steps in this procedure to clean the other printhead.
    9. Close the top cover of the product. The product restarts and then prints an alignment page.
    10. Click on setup on the printer select tools and select clean printhead.
    11. inside the printer clean the metal carriage rod,rollers and that is it (clean with moist cotton swab)

Jun 22, 2009 | HP Officejet Pro L7580 All-In-One InkJet...

7 Answers

HP L7680 print head problem


When installing the print heads out of the box you MUST shake them for 30-60 seconds, same goes for ink tanks. If you do not then the lubricant that is added to them will seperate and it will draw thinned out ink causing damage to the print heads. Also, if your system sits for more than a couple weeks (and this goes for ALL printers) then run a test page ence every 2 weeks to keep the system from drying out.

I used to work at a couple office supply stores and this was almost always the issue with bad printheads on HP, Brother and Cannon printers.

Aug 19, 2008 | HP Officejet Pro L7680 All-In-One Printer

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