I am replacing the water inlet valve. How do you open the top the machine?

inlet valves are out of service or malfunctionnign follow the steps .

1. unplug your machine power cord.
2. open the door and also open water supply , if your machine fills the water then 100 % problem is with your inlet valves , replace it , simple

regards

water will not enter the tub. Replaced water inlet valve. Checked inlet voltage 120v. No outlet voltage at water inlet valve.

There are two possible causes of the water not stopping. First is the water inlet valves stuck in the open position and second is the pressure switch not tripping when the correct water level is reached. Turn off or unplug the machine while it is filling and if the water doesn't stop, the water inlet valve/s is/are indeed stuck in the open position. Replacing the water inlet valve assembly should solve the problem.

But if the water stops, the problem is the pressure switch stuck in the empty position. Disconnect power then raise the console up and hinge it at the rear of the machine to access the pressure switch. It is the part with the small clear hose attached to it. Detach the hose and blow air down into it including the pressure switch itself. Replace the pressure switch if the problem persists.

Click on the link below for the detailed procedure in raising the console and removing the cabinet to access and replace the water inlet valve assembly.

Removing the Cabinet on a Whirlpool or Kenmore Top-Load Washing Machine

Either the inlet hose screens or the water inlet valve screens or the the water inlet valves not opening completely. Check the screens and the water flow from the inlet hoses by removing them from the water inlet valves. The water valves are not opening properly and needs replacing if the screens are clear and the water flow from the inlet hoses are good.

Remove the cabinet to access and replace the water inlet valve assembly. Unplug the machine from the electrical supply then release the console from the top of the cabinet depending on the model of your machine then pull forward and up on the console and lay it back on the hinges.








Disconnect the lid switch harness connector by pressing on the tab located in the middle and pulling it up.


The cabinet is attached to the rear of the washer by two brass-colored retaining clips. Insert a flat blade screwdriver into the turned-up edge of the clip, located on both sides, and then pry back to release the clip from the slot in the cabinet.


Open and hold the lid while grabbing the cabinet front opening then tilt the top of the cabinet toward you by pulling the cabinet away from the base. This releases the front and back slots of the cabinet from the tabs in the front and back of the base.


Using the side of your leg and/or body as a support for the front of the cabinet, carefully lift up the cabinet and set it aside. You can now remove the water inlet valve assembly and install the new one then reassembly the machine.

Bring the cabinet to the front of the washer then slide the front bottom rail of the cabinet under the rail at the base of the machine then lay down the cabinet into position. Make sure the slots in the cabinet sit into the tabs at the base of machine.

Reconnect the lid switch harness then push the retaining clips back down into position to secure the cabinet to the rear of the machine. Reinstall and secure the console to complete the repair.

""Selectedd cold / cold and machine fills with hot water.""

Is your machine a FAV6800A or FAV9800A? If it's one of those I Have specific info to troubleshoot in Service Mode.

We will go into Service mode and turn on the Hot and Cold water inlet valves from the console and make sure the correct water inlet valve opens and fills the machine...........Rich

and a p/n if you need to replace the water inlet valve assembly.

Water Inlet Valve Replacement Procedure
Cold water inlet valve assembly: Part # 5221ER1003A
Hot water inlet valve: Part # 5220FR2006H

1. Safety first. Unplug the machine.
2. Close the water supply valve.
3. Remove the cold water fill hose and drain the residual water into a pan or bucket.
4. Remove the two screws on the back of the top panel securing it to the cabinet.
5. Slide the top panel to the back of the machine and lift it off the cabinet.
6. Disconnect the wiring harness connectors from the valves. Mark the connectors to make sure you reconnect them to the right valve.
7. Unscrew the valve assembly from the cabinet and pull it out.
   
8. Loosen the hose clamps and remove the hoses from valve assembly.
9. Connect the hoses to the new valve assembly. Reinstall the valve assembly and the top panel in reverse of the steps above.
10. Reconnect the fill hose and open the water supply valve.
    

Is your machine a FAV6800A or FAV9800A? Can you confirm the Model Number and the first two digits Serial Number?

Does water flow into the machine with the 120VAC power plug pulled from the machine?

If it does you have a stuck water valve. If it doesn’t you could have a stuck pressure switch and I can walk you thru how to check in diag mode for that condition.

I know you are frustrated but with some basic troubleshooting we can determine if the issue is a stuck open Water Inlet Valve or a defective Pressure Switch. Because this board doesn’t ask for the Model Number or Serial Number we need to start there.

Here is where the Model and Serial number info is located on the back of your machine.

suspect water inlet valve is leaking when in closed position the valve is where the hose's hook up in the back unplug unit from wall to open top use a putty knife to push back small locks located just under top from front does not require much pressure to release top can see with flash light the valve is nomally held in place with two screws part most often has 3 wires 1common to both coils 1 for hot 1for cold if after valve is replaced verify hot and cold not reversed can always just swap hose's if wrong
to verify water coming from inlet valve and not another source can shut off water at wall for the 12 to 16 hours before replacing inlet valve

I agree with HawaiiTech. If your FAV6800AW or FAV9800AW has water still flowing with the washer 120VAC power cord pulled then the inlet valve is stuck open. Because you are posting in the Neptune FAV6800AW Top Load Washer forum here is some machine specific info for the FAV6800AW or FAV9800AW TL’s. If you are going to DIY here are the links you need;

The Service Manual for reference. Sears Parts Direct for reference.

See page 35/36 to access, remove and replace the hot/cold water inlet valve.

The part number for the inlet valve is 12002242. There is a Substitution P/N 25001046 you will see that here its item 21 at Sears Parts Direct. If you DIY you may want to consider a local purchase, take your water inlet valve assembly to the parts counter and make sure the 120VAC connectors on the solenoids match up. The water inlet valve is easy to replace just follow the SM.

If your machine type is not a FAV6800AW or FAV9800AW please disregard my post.

Good luck and post back if you have questions or concerns ….Rich… aka dh1200s

turn hot water tap off if it still drips replace cold water inlet valve if it stops replace hot water valve