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I have an ultra mini portable disk. I hooked everything up and installed the drive. When I hook it u to the computer & power it up, the top two lights are blue, the bottom three are red.My computer does not notice the ultra disk. How can I correct these problems and get the drive to function properly.

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CAn you please confirm if you are using this device (click link)
What is the Windows operating system and the interface you are using?
What type of hard disk is installed in it?

Posted on Oct 08, 2010

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Posted on Jan 02, 2017

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Hello Bshannon, An external hard disk is composed of several parts. 1 the actual hard disk drive (HDD) 2 the buffer and USB interface 3 the power circuitry that must provide a +5 and a +12 Volts tensions. If the hard disk powers on is spinning and the light are on we could exclude the 3th option. There is a problem with either 1st or the 2nd options. Most probably 2nd. It may happened due to a power spike that burned out a buffer memory. It happens pretty often with these hard disk's or at least I've seen it often. However there could be other reasons for this and some of them pretty simple. Maybe a faulty connection with the internal components, USB jacks (the one on the hardisk) is the main suspect. Yes they fail just like that, the removal or a simply faulty contact on even one of the USB's 4 signal pins will result in not having the device detected. In any case I would recomand to have it checked at a service center because these small hard-disk are sensible to electro-static discharges and power spikes and you may cause some of that to them when you try a DiY check-up. If it can be fixed it woun't be expensive, if it can't (burned out buffer memory) .. no one will be able to fix it. However they could extract the actual hdd part from it, you could use it with a laptop (they use the same type of hdd's) or sell it. If you need more directions or have any other questions please reply. Good luck.

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