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I cannot find a user manual at sentry.com for my model of safe.It is model SO409, serial #ARO99276. The combination is 21-96-64. I have started at (0) turned to left three times to 21 and the to left twice to 96 and then around once to left to 64. Before this I have turned the key to unlock the safe. This is the first time I've used it. Nothing is working and now it is shut, by accident.

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Try this combination exactly and let me know if it works.

First, turn the knob to the right a bunch of times to clear everything. Next, starting at 0, turn left and pass your first number twice, stopping on it the third time. Next, turning right, pass your second number once, stopping on it the second time. Finally, turning left, go straight to your third number and stop. Turn your lower handle to the left and pull.

Good Luck!

Posted on Oct 08, 2010

  • Jodi Elkins Oct 08, 2010

    This did not work at all. The handle also pushes down.

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If you did not register your safe after you purchased it click here and follow instructions on recovering your combination.

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By Office1000 at 06/04/2006 20:46
"I bought a used Sentry Safe at a garage sale"

"I bought a business and it came with a Sentry Safe that is locked"

Help!

We get these requests everyday. Unfortunately, eventhough Office1000.com sells many Sentry Safe products, we don't have combinations for any of them. There is a quick and easy answer. It can be found on Sentry's webpage and we have reprinted here it for your convenience (though of course the details may be changed at anytime):

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First, find your safe’s Model and Serial Number.
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882 Linden Avenue,
Rochester, NY 14625-2784 USA.
If using a credit card (Visa/Mastercard only), call 1-800-828-1438
and fax your Model and Serial number with the notarized letter
to 585-381-2940.
That's it. It's simple.

We can't offer any further assistance on lost combinations or products not purchased from Office1000.com

If you made a purchase from Office1000.com (a Sentry Safe or anything else) and you need help, please use our customer service form and include your order number

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