Question about Vtech Phones

3 Answers

Phone i6789 has been making a clicking sound when dialing (like a pulse phone). Now each handset screen says "Line in use - all phones are off? Last night the screen said "no line"; this morning back to "Line in use". Dialing a no. and the dial tone gets very scratchy and nothing rings. all 4 phones do the same thing. No incoming or outgoing phone calls possible.

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  • Anonymous Mar 28, 2014

    will not dial on line 2

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3 Answers

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  • Master
  • 788 Answers

First of all make sure you're set to use Tone dialing, here's how to check:

When in the SETTINGS menu, press the down NavKey to choose DIAL TYPE. Press the center NavKey.
Press the up or down NavKey or to choose TONE or PULSE, then press the center NavKey.

Next thing to consider is DSL, do you have DSL and are all your filters in place? If you do have DSL and everything was working maybe on of your filters have failed. Disconnect your DSL modem then remove the filter from the Vtech phone, if all is well then get a new filter.

Another thing to do is the remove the batteries from all handsets for a few minutes and disconnect the power on the base. Put the batteries back in first then connect the power. Wait about a minute for everything to synchronize then try again.

If all else fails then there may be a fault in your base station or one of your handsets. If your unit is still under warranty (1 year) then contact VTech for replacement at 1-800-595-9511.

Otherwise you can get a new i6789 on Amazon for $109.95.


Posted on May 29, 2008

  • Dean Joly
    Dean Joly May 29, 2008

    You should also make sure that the line is ok by plugging another telephone into it. If it doesn't work contact your telephone company.

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Check the user guide on page # 35 for more troubleshooting instructions.
If the phone is less then a year old, still under manufacturers warranty. To contact them for warranty purposes, check the product warranty section of the user guide. The toll free phone number is there as well.

Posted on May 29, 2008

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  • Master
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Hi,

It is better to call for your telephone provider, to check the line.

Posted on May 29, 2008

  • micromaster
    micromaster May 29, 2008

    - could be a malfunction on the telphone box, or in the main telephone circuit box..

  • micromaster
    micromaster May 29, 2008

    if my info/idea helps you, please kindly rate my solution.



    thank you

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