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The problem you are experiencing can either be virus or has to do wtih the flex of your phone.You need to first scan your phone for virus and if it is virus free then you need to open your phone with a phone screwdriver and check the flex if it is intact adjust the flex properly and couple back your phone.If it does not work after that then you would have to replace the flex of your phone.
BEST OF LUCK
Buy unlock code on Ebay and the seller will send you the instruction of how to unlock your phone. All you need is to provide your phone IMEI number to the seller in order to get a proper unlocking code. The IMEI Number is on the label under your battery or you can type it on screen : *#06#. I hope it help.