Question about Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Error code 37. Water won't drain. - Fisher and Paykel Fisher Paykel Intuitive Eco Washer IWL15

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Hi just read your posting.The problem you have is called PUMP BLOCK ERROR.This means that the computer has not detected a change in water level.Now the most common cause is a jammed or blocked pump.Try draining some water by hand enough to lean the machine back so you can look under the machine.Look to the front right under the machine and you should see a fan.This is your pump.Turn the fan a few times to loosen it.The fan should turn freely.When the fan turns freely put the machine back on its feet and select a spin cycle and push the start button.The machine should start to drain.Please reply on how you got on or if the machine still does not drain.Looking forward to your reply.

Posted on Oct 08, 2010

  • janquilt Nov 19, 2010

    this was brilliant i moved the machine out tipped it up and propped it with a large tin of paint
    then was able to locate and free the pump ... put it on spin as recommended and hey presto.
    whos a clever girl...rang DH to say you can stop making excuses not to come home and mend the machine as i have done it ......FIG Jan ...

  • patinla Dec 27, 2010

    Thanks for the interpretation of the error message and the location the the pump. Unfortunately it wasn't that easy to unblock the fan for me. I had to take it a step further. I had to remove the pump which was very easy. The pump twists out of the the pump bracket which holds the pump to the bottom of the drum. I had to grasp the plastic locks holding the pump in the bracket and twist and it came right out. Actually, first, I unplugged it followed by disconnecting the two wires from the pump. Both had push connectors. and were easily identifiable for reconnection. Then twisted the pump free. Disconnected the short hose between the pump and drain to outside hose (don't know the technical term for this hose). The short hose had metal squeeze clips at each end. I brushed and blew the pump housing clean. Inspected the short hose for blockage. It was clear. Then inspected the drain to outside hose and there was the problem. A dime was trapped in the opening and it was trapping lint around itself. Removed this debris. Then just reconnected in reverse (short hose to drain to outside hose, other end to the pump, sliding the metal squeeze clips over these two connections. Twisted pump back onto the pump bracket until both plastic locks snapped into place. Then reconnected the two electrical connections and that was it. Working perfectly now. Thank you. Thank you. I could not have gotten a repairman to look at it for who knows how long. It stopped working 2 days before Christmas.



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I have a error code 37 on my fisher@paykel 8.5 kg front loader I have all my kids clothes for school in there it says door locked how do I get it open and clear code please

Error code 37 means pump blockage error.
3 things:
Drain hose kinked.
A blockage in the pump or hose
Pump is jammed with something
Empty as much water out with a saucepan. Next -Taking the machine outside is well recommended - tilt the machine back onto a chair to get access to the pump. Unplug the wires to the pump and the earth wire. Lift the white lever and rotate the pump to remove. This takes a bit of forcing. The rest of the water will gush out. Check for things such as hairclips or coins etc. Blow down the drain hose to see if there is any blockage. Replace the pump and make sure the white lever CLICKS back into position. Replace wires.
Good luck


Jun 21, 2015 | Fisher and Paykel Washing Machines

1 Answer


You have a bad pump.
Info for fault code 37
37. (00100101) Pump Blocked Error (No change in the water level)
While draining, the water level reading from the pressure sensor has not changed for over 3
minutes. There are three likely reasons for this fault. One is that the drain hose or the
pressure switch hose has been squashed or kinked and the pump out rate has been
dramatically reduced. The second possibility is that the pump is partially or fully blocked.
The third is that the pump is not operating due to Motor Control Module, wiring or pump
failure. This fault could also appear if the machine is pumping to an unusually high head of
drain hose or into an extended length of drain hose. The fourth possibility is a diverter
valve fault or blockage, water level is not altering as the diverter is stuck in the recirculation
mode, giving the module the appearance the pump is not lowering the water level.
Primary Source: Pump System.
Action:1) Check that the drain hose has not been kinked.
2) Check the length of the drain hose and try to reduce the length if
excessively long. A 39.36in / 1 metre extension hose of the same
diameter fitted to the existing drain hose is the maximum allowable
3) Check for open circuit windings in the pump. (Note: Pumps are
fitted with a thermal cut-out, which will reset on cooling.)
4) If the basket is empty of water, remove the pump from the pump
housing and check that it is not blocked. Also check the drain
hose is not blocked.
5) If the basket contains water, then service the pump from the top of
the machine by removing the top deck and inner basket. Bail out
the water, remove the pump cap and hood and clear the
Secondary Source: Wiring.
Action: 1) Check the pump harness is connected correctly to the pump.
2) Check continuity of the pump harness.
Tertiary Source: Motor Control Module module.
Action: Activate the pump by operating the machine in spin mode. Check the
pump is rotating. If it is not operating, and Primary and Secondary
checks have been performed, then replace the Motor Control Module.

Aug 28, 2012 | Fisher and Paykel Fisher Paykel Intuitive...

1 Answer

Hello I have an 8 yo 'Intuitive' with an error message No. 37. Any suggestions as to whats wrong? thanks Pat

Hi just read your posting.Error code 37 means PUMP BLOCK ERROR.Does your machine drain the water out?Please reply with additional information and I am sure I can help you out.Looking forward to your reply.

May 16, 2011 | Fisher and Paykel Washing Machines

1 Answer

Hi My F&P washer has been doing a error 51 for a couple of weeks, havent had a chance to get someone to kook at it, I stop it and restart it and it washes all the way through the cycle only did this on...

Error code 37 indicates a blocked or not working drain pump but the slight burning smell likely indicates a burned out drain pump motor. Do not use the machine unless the drain pump problem is addressed as it will result in the damage of the motor controller module. It has been found that electrical problem in the drain pump motor leads to the burning out of the motor controller module.

Error code 51 indicates a blocked or damaged diverter valve. It is where the drain pump and the recirculation pump inlet hoses are attached from. It works in directing (diverting) water to the recirculation pump during the wash stage and to the drain pump during the drain and spin stages. Click on the link below for the troubleshooting details of this problems.

Troubleshooting Fault Code 37 on Fisher and Paykel SmartDrive and EcoSmart Top Load Washing Machines

Mar 17, 2011 | Washing Machines

1 Answer

How would i solve problems regarding fault 37? please help.... problem happen 1 month ago & I haven't tried to fix it

Hi FUATALEVU.Just read your posting.Now error code 37 mean you have a pump block error.This means either your pump is blocked or jammed or the pump could be faulty or the motor controller is faulty or the pressure switch tube for water level is blocked.Does your machine drain the water out of the bowl?Where is the water draining to?Is it into a laundry sink or somewhere else?What is the model number of your machine?Please reply with additional information on the questions and I am sure I will be able to help you.Looking forward to your reply.

Sep 01, 2010 | Fisher and Paykel Washing Machines

1 Answer

We have a fisher and paykel intuitive eco, which says code 37,

Hi just read your posting.Now ERROR CODE 37 means PUMP BLOCK ERROR.Is your machine draining any of the water out of it?Please reply with additional information on the question and I am sure I can help you rectify this fault.Looking forward to your reply.

Aug 17, 2010 | Fisher and Paykel Washing Machines

1 Answer

My washer will not complete spin cycle. Code error 37. Is there anything I can do to fix it without a repairman?

Hi just read your posting.Error code 37 means you have a Pump Block Error.Now does the machine drain the water?Does your machine drain the water into the laundry sink or somewhere else?Please look underneath the machine to the front right and you should see a red or black fan.If you see this fan this is your pump.Try turning the fan clockwise and anticlockwise a few times to maybe loosen the pump if it is jammed.The fan should turn freely.Once you have turned the fan put it back on its feet and try a spin cycle.Hopefully it starts to drain.If you cant see a fan or the machine still does not drain then reply back with additional information and I am sure I can help you rectify this fault.Looking forward to your reply.

Jul 10, 2010 | Fisher and Paykel (IWL12)

1 Answer

Error code 37

37 error is 'pump blocked' It shows when there is little or no change in water level when draining.. It can be caused by a number of problems, but far and away the most common reason is that the pump has something jammed in it! It isn't a big job, but it can be tricky, and the resistance on the pump motor should be checked in case it needs replacing.. A faulty pump can damage the electronics. Empty the machine by baling it out because when the pump is removed any water in the machine will flow from the pump port. A quick job for a tech! Good luck....Nomess

Jun 10, 2010 | Fisher and Paykel GWL11 Top Load Washer

1 Answer


Error code 37 means you have Pump Block Error.Now there are 4 reasons the machine will have this error--1---Your pump is jammed and will not drain the water.--2-- Your drain hose is kinked or blocked .--3--The pump or wiring to the pump is faulty.--4--Your motor controller is faulty.Now where is your pump draining to? Is it draining into the laundry sink or to a grey water hose.Please reply with answer about where it is draining to and I can help you further.

Jun 09, 2010 | Fisher and Paykel GWL11 Top Load Washer

1 Answer

Hi, I have an LG 1412RD washer dryer. I received the DE error message so opened the front to access the door lock and plugged in the electric socket which seemed loose. Now I am getting the OE message...
Owners manual above. LG washing machine error code – OEThe LG error code OE simply means “the pump is blocked”. Presumably the water isn’t being emptied properly. As with all error codes it is possible that there is a cause other than the exact description in the error code explanation but basically this error means as far as the washing machine is concerned it thinks the water isn’t pumping out. A pump, or filter blockage is the most common cause but it could be caused by other faults such as a faulty pump, or even a blockage in the drain hose or somewhere else in the system etc.

Apr 10, 2010 | Washing Machines

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