Question about KitchenAid KTT261 Ultra Power Plus 2-Slice Toaster
I have NO idea what has happened to our family toaster. We've had our toaster, KitchenAid (blue) two-peice of toast, one slot toaster for several years, and up until now, Old Faithful has never let me down. Now he's flashing the number two and wont take down any bread for my morning toast. Not only that, but when I try to press reset and hold it, random numbers pop up and then upon releasing the button, the number two comes back...
What's up? Is it my toaster's last day?
Kitchenaid told me it's an electrical code, to unplug and wait 60 seconds then try again. To that I would add unplug and thoroughly clean toaster removing tray, shaking, and using compressed air to clear. I tried that earlier today and - knock on wood - the problem seems "solved" for now....
Full text of chat below:
Emily: Thank you for contacting KitchenAid! My name is Emily. I will be with you momentarily.
ME: Emily, hi.I have a KTT251 which is flashing a 2 in the led window. What does that mean and how may I clear it?
Emily:I apologize that you are experiencing this issue. One moment pleasMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gifet/uploads/images/c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gif" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gif" class="h_mi" />Emily: Thank you for waiting. My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpgt least 60 seconds?
ME: Yes, and sometimes it works. BMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image014.gifumably that code has some meaning. Do your manuals show what it means?
EmMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image016.gifind the 2, it is an error code but I am not sure what it means. I apologize for any inconvenience this may have caused you.
ME: Emily, in order to figure out how to clear this error permanently, I need toMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg you don't have that information, how do I go about obtaining it? I have done searches on the web and it appears to be fairly common but no one seems to know what My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image020.jpgsers\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg" class="My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image021.gifer of the toaster?
ME: I will get it. Is it one the bottom of the toMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image023.gifeter\appdata\local\temp\msohtmlclip1\01\clip_image021.gif" alt="c:\users\peter\appdata\local\temp\msohtMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image025.jpg ME: just a sec
Emily: Thank you. One moment please.
Emily: Thank you for waiting. Unfortunately, we do not have any specific information on the error code, it is an electrical error code. We do not have any further information on repair, as our toasters are not repairable products. I apologize for any inconvenience this may have caused.
My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image031.jpgata\local\temp\msohtmlclip1\01\clip_image029.gif" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image029.gif" class="h_mi" />ME: Forgive me for belaboring this, I understand your position. But I am not satisfied with the answer, since it leaves me in the dark as to how to resolve the issue. I could simply throw the toaster away and buy a new one - which would obviously not be Kitchenaid. Is there someone I caMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpg it was put there for a purpose, but it's pretty useless if there is no way to know what causes it.
Emily: Unfortunately, we do not have any further information other than it is an electrical error. If you would like, I can provide you with the contact information to an authorized service center in your area. However, I am not sure if they would have any information on the error code because our toasters are not repairable products.
ME: Emily, thank you. Please convey to your management that you have a customer who is dissatisfied with the product and with the inability of the support system at Kitchenaid to even identify the cause of the error. 1/30/2015 10:27 AM
Posted on Jan 31, 2015
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Posted on Jan 02, 2017
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