Question about KitchenAid KTT261 Ultra Power Plus 2-Slice Toaster

2 Answers

My toaster is hung up on '2'...and flashes. I just want a peice of toast!

I have NO idea what has happened to our family toaster. We've had our toaster, KitchenAid (blue) two-peice of toast, one slot toaster for several years, and up until now, Old Faithful has never let me down. Now he's flashing the number two and wont take down any bread for my morning toast. Not only that, but when I try to press reset and hold it, random numbers pop up and then upon releasing the button, the number two comes back...

What's up? Is it my toaster's last day?

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  • Anonymous Mar 18, 2014

    lift and look toaster flashes all of the indicator lights and none of the buttons work and the toaster does not pop up. After unplugging for a few minutes and then back in again it works fine.

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Certainly seems like it's last day has gone!!
It did give you good reliable service didn't it !!!

Posted on Jun 04, 2008

  • notlobbor Nov 11, 2010

    I had same issue. There are crumbs and or pieces stuck in an internal switch Follow these instructions:
    1. unplug
    2. clean crumb tray
    3. Shake it, shake it, shake the **** out of it. Shake it sideways, left and right, upside down, right side up, flat ways, etc.. Hard to believe how much stuff will come out.
    4. Plug it back in (still flashes 2)
    5. Hit reset button
    6. Set darkness should now work so you can toast again.

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Kitchenaid told me it's an electrical code, to unplug and wait 60 seconds then try again. To that I would add unplug and thoroughly clean toaster removing tray, shaking, and using compressed air to clear. I tried that earlier today and - knock on wood - the problem seems "solved" for now....

Full text of chat below:
Live Assistancehttp://kitchenaid.custhelp.com/app/chat/
My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image002.gifEmily: Thank you for contacting KitchenAid! My name is Emily. I will be with you momentarily.
...
ME: Emily, hi.I have a KTT251 which is flashing a 2 in the led window. What does that mean and how may I clear it?
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image008.gifEmily:I apologize that you are experiencing this issue. One moment pleasMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gifet/uploads/images/c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gif" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image010.gif" class="h_mi" />Emily: Thank you for waiting. My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpgt least 60 seconds?
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpgME: Yes, and sometimes it works. BMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image014.gifumably that code has some meaning. Do your manuals show what it means?
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image014.gifEmMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image016.gifind the 2, it is an error code but I am not sure what it means. I apologize for any inconvenience this may have caused you.
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image016.gifME: Emily, in order to figure out how to clear this error permanently, I need toMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg you don't have that information, how do I go about obtaining it? I have done searches on the web and it appears to be fairly common but no one seems to know what My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image020.jpgsers\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image018.jpg" class="My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image021.gifer of the toaster?
ME: I will get it. Is it one the bottom of the toMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image023.gifeter\appdata\local\temp\msohtmlclip1\01\clip_image021.gif" alt="c:\users\peter\appdata\local\temp\msohtMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image025.jpg c:\uMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image027.gifass=ME: just a sec
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image023.gifME: WL4026286
c:\usersMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image029.gifEmily: Thank you. One moment please.
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image027.gifEmily: Thank you for waiting. Unfortunately, we do not have any specific information on the error code, it is an electrical error code. We do not have any further information on repair, as our toasters are not repairable products. I apologize for any inconvenience this may have caused.
My toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image031.jpgata\local\temp\msohtmlclip1\01\clip_image029.gif" alt="c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image029.gif" class="h_mi" />ME: Forgive me for belaboring this, I understand your position. But I am not satisfied with the answer, since it leaves me in the dark as to how to resolve the issue. I could simply throw the toaster away and buy a new one - which would obviously not be Kitchenaid. Is there someone I caMy toaster is hung up on '2'...and flashes. I just - c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpg it was put there for a purpose, but it's pretty useless if there is no way to know what causes it.
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image031.jpgEmily: Unfortunately, we do not have any further information other than it is an electrical error. If you would like, I can provide you with the contact information to an authorized service center in your area. However, I am not sure if they would have any information on the error code because our toasters are not repairable products.
c:\users\peter\appdata\local\temp\msohtmlclip1\01\clip_image012.jpgME: Emily, thank you. Please convey to your management that you have a customer who is dissatisfied with the product and with the inability of the support system at Kitchenaid to even identify the cause of the error. 1/30/2015 10:27 AM

Posted on Jan 31, 2015

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    Very hard to remove the plastic cover from the toaster - Must Release Circuit Card First To my fellow owners of a KTT261. We have enjoyed using our KitchenAid toaster for many years but it eventually got so gummed up we could no longer reliably push the handle down to make toast AND it would also fail to latch or stay latched until the toasting cycle was completed. Not wanting to throw it out I wanted to try repairing it, but there was little info available online. So if you ever need to remove the plastic cover for maintenance here are a few tips. Of course UN-PLUG THE TOASTER COMPLETELY AND LET IT COOL DOWN TO ROOM TEMP!!! Remove the 4 screws on the bottom, two on each narrow side holding the top plastic cover to the bottom and pull off the plastic handle on the right which drops the bread down into the toaster cavity. That is the only obvious task. You will now notice that the cover still can't be removed because something on the right side near the front control panel isn't letting the cover detach from the base. That something is the control panel itself mounted into a white plastic holder glued to the cover and it's very short ribbon cable joining the two electronic circuit cards on the right near the handle which are mounted to the base. What to do. Using a long pair of needle nose pliers, or very small fingers and a long narrow screwdriver -or- all of the above and a second pair of hands, you must release the credit card sized front control panel electronic circuit card from the white plastic holder glued to the blue plastic toaster cover. This is not easy, but ultimately I was able to do it with my wife's help and repaired the toaster nicely. The control panel circuit card is held into the holder by a plastic latch at the top middle of the card. The latch protrudes thru a hole in the card. The bottom of the circuit card fits into 3 finger grooves on the holder. So the task is to release the upper plastic latch by moving it upward, while pushing the card away from the white plastic holder glued to the toaster cover then it will lift out of the bottom groove and be free of the cover. Then you can remove the cover completely, examine and fix the latching mechanism ...etc. IMPORTANT - Remember to study how it was held in originally, what orientation the parts were to each other, because the even harder part for us later after fixing the toaster latching mechanism was to reverse these steps and re-insert the control panel circuit card back into the holder...oye! There is just barely, ...barely, enough length in the ribbon cable connecting the control panel card to the base electronics to do this. Putting it back together was made difficult, because the upper plastic latch on the white plastic holder which secures the control panel circuit card to the cover against it's membrane switches required an enormous force to get the circuit card to latch. I thought I was going to break the card itself, but it did snap into place, barely. Good Luck, "I'm pullin for ya, we're all in this together" (Red-Green)

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