Question about MPC Computers Envision EN 7100s 17 in. Flat Panel LCD Monitor

1 Answer

I have an Envision EN 7100s monitor. It works just fine when I run the computer in safe mode, but when I try to start the computer normally the screen will go blank after the microsoft logo and say "Input Not Supported." Does anyone know what the problem is?

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  • ztyo Oct 08, 2010

    I should probably explain my situation a little more completely. I'm not quite sure what happened to my computer, but it won't start up normally (I think there may be some corrupted files). I could start it in safe mode and was just going to move my files to an external harddrive and reformat the computer, giving up on any other fix. Of course now that I have an external harddrive I can't get into safe mode anymore. I get the same "input not supported" message. I read something that suggested it might be a problem with the resolution and to try VGA Mode, but since my computer freezes on start up this doesn't help. Any ideas?

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Doesn't really sound like the monitor is the cause. The video driver sounds like it might be failing on load. You can try starting in safe mode, open device manager and remove the video card from the hardware list (You can also do this with add and remove hardware in the control panel of XP). Restart and let windows install fresh drivers on start up. This may help if the driver installation has been corrupted. Note that you will need the original driver disk if you want the extended options of your video card, otherwise windows will install the generic windows driver which in some cases is no different from the factory driver.

Hope this helps,
Gill

Posted on Oct 08, 2010

  • 1 more comment 
  • ztyo Oct 08, 2010

    I should probably explain my situation a little better. My computer cannot start up normally, most likely because of corrupted files, and freezes on the Microsoft loading screen. I had been able to go into safe mode and was going to move my files on to an external hard drive and try reformating my computer. Of course now that I have an external hard drive I cannot get in safe mode, I just get the same "input not supported" error message. I read something that suggested this might be a problem with the resolution and to try VGA Mode, but that doesn't work since my computer won't start up.

    In short, is there any way for me to just get back into safe mode? I really just want to get to my files if I can.

    Also, I use XP if that maks a difference.

  • Master G Oct 09, 2010

    Okay, the symptoms you describe could be caused by multiple things, but HD corruption or damaged drivers or boot sector are the most likely cause. Inability to boot into safe mode makes HD corruption my bet though. If you have the Windows xp installation disk, you can boot from the disk and select Recovery Console from the options menu. You will be asked to select the installation to boot (yours will usually be install 1) and then asked for the adminstrator password. Once you get to the command prompt type the following:
    chkdsk /p

    Then hit enter.
    This will start the disk checker in full scan mode. After the operation is complete type:
    exit

    then reboot the computer and try to go into safemode. If this clears the problem then you may have had corruption on the hard drive (HD) and if the symptom repeats itself in short order, then you may have a failing drive. Hope this helps.

    Best Regard,
    Gill

  • ztyo Oct 09, 2010

    Thank you for your help! I will have to find my XP installation disk and try this.

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I would go ahead and boot into safe mode where you say it does work and then take a look. See how it detected it...ie look in device manager and see if it picked it up by it's true brand/type etc. Check the settings both of the display and on the envision itself. Check the resolution selection. It's probably picking it up as a lower res. but when it boots into reg windows may be trying to run at full res and perhaps that's what it won't do. Check to see what driver it's using. It may need the specific driver from envision and not the generic driver. It could also be a bad pin on the envision itself.

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