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My Sony Vaio VGN-NS110D Laptop computer won’t boot up, it cycles through to a black screen with the mouse pointer there which I can move. Apparently this is called the ‘black screen of death’! I can’t do anything from here except manually shut down. I Can’t press Ctrl-Alt-Del and try and put in explorer.exe into a new task (one of the apparent solutions). I’ve pressed F8 and gone through all the options on there and nothing seems to work. I can’t restore the laptop to an earlier point as it says that none have been created. I made some recovery CD’s when I first got the laptop, but they don’t work. I don’t have a windows CD as it was bought with Windows already installed on it. Please help!

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  • Paramjit Dhankhar Oct 07, 2010

    Need some clarity:

    1) Does safe mode with command prompt take you to command prompt

    2) When did the system last boot up

    3) What HW or SW change do you remember making to the system (or windows update etc)

  • jonnyboyalle Oct 07, 2010

    Hi dhankhar,
    1. Even safe mode with command prompt brings it to the black screen and mouse pointer and nothing else.
    2. The problem arose yesterday morning, it was working the night before.
    3. I haven’t changed any of the HW and I’m not sure what the last update was, probably a standard auto update that window brings up every so often, the last being about a month ago. I did download a tv show, but didn’t actually have a chance to open it. I’ve done this before without any problems though.

  • jonnyboyalle Oct 08, 2010

    Unfortunately that doesn't work, nothing happens when I press Ctrl-Alt-Del. Do you have any other suggestions?



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Try these 1) Shut down the system 2) Remove the battery 3) Hold down the power button for say 2 minutes 4)Put the battery back 5) Boot the system
If you still hit the black screen with a cursor: 1) Wait for 2 mins at the black screen 2) Just type in your windows password (if you don't have one hit enter) and press enter 3) Wait for another 2-3 mins 4) Hit Alt Ctrl Delete and go to task manager (this time it should take you to the task manager) - fingers crossed LOL 5) Now do new task - explorer.exe
Hopefully you should be back in action.
Note, this is a work around and for a permanent fix either try and clean your system (check for viruses) or reinstall the system. Hope this helps.

Posted on Oct 07, 2010

  • jonnyboyalle Oct 08, 2010

    Unfortunately that doesn't work, nothing happens when I press Ctrl-Alt-Del. Do you have any other suggestions?



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