Question about Dyson Ball DC24 Bagless Upright Vacuum

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My Dyson DC24 sucked in a backpack strap and tripped. I then decided to pull out the brush and clean off whatever else happened to be clung onto it and put it back in. The darn thing doesn't turn anymore. Everyone says to push the reset button in until a click is heard but I put in a bit of force and I haven't heard a click so I stopped because I didn't want to break it. Is there something I haven't checked or do I keep adding force?

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  • 171 Answers

If the motor is running and the roller is not turning you may have to let the handle down as you would when you are getting ready to vacuum the flood. I think there is a switch you step on to let the handle down and it will engage the roller bar motor.get back to me if this does not work

Posted on Oct 07, 2010

  • vivriding Mar 12, 2011

    Thanks! It is now working again xx

  • Janice Berezowitz Dec 30, 2012

    I've gone through the steps suggested after a curtain got caught in my dc24. I can't locate a reset button on my dyson. The last time this happened i took it apart thinking the belt was broken. when I put it back together it miraculously worked. Where would the reset button be if no red button is located on the left of the vac head?

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Hi there,

In addition to pushing the reset button firmly, until an audible click is heard, you may also find it helpful to run through these simple steps, to make sure everything is correct with your DC24: http://www.dyson.co.uk/support/help.asp?article=1502&product=DC24-ALLFLOORS

If this doesn't resolve the issue, please get in touch with us, free, on 08002980298 (UK), or 1866MYDYSON (US), so we can provide further assistance.

Kind regards,

Jack
Dyson Customer Service

Posted on Jun 09, 2011

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Posted on Jan 02, 2017

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1 Answer

Dc24 brush not turning


It may need to be cleaned. Hair can get caught in the brush and can make it hard for the brush to turn. Try cleaning it out. If that doesn't work you can always contact dyson's support to see if they can replace you brush head. Here is the website to get support from dyson. http://www.dyson.com/support.aspx

Jul 28, 2016 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My DC24 Dyson brush will not reset when pressed


Sometimes you have to hold it longer than what you would normally feel comfortable holding it. It can take up to 60 seconds. If it doesn't reset after that, there's something hung up in the brush and re-tripping the sensor. Have you ensured that the brush is able to freely rotate? Thanks...

Jun 15, 2016 | Dyson DC24 Ball All-Floors Upright Vacuum...

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Dyson DC25 brush won't spin when touching the floor. If I lift it off the floor it spins, once it touches the floor it stops. Any idea what the problem is?


I can think of three things that could be wrong.

The easiest one is that the brush has hair and fluff wrapped around its bearing. This happened to me and was causing a burning rubber smell. Turn it over and remove the base plate. Lift the belt by putting a piece of cord under it and slide the brush out. Remove one end of the brush and slide the spindle out. Clean all the hair out and reassemble.

The internal drive belt is worn, or the nylon bush that it runs on.

The clutch is worn out.

The last two are not as easy to fix as the main drive belt is enclosed in the centre of the clutch. There are videos though that show you the process. Have a read and a watch, but try my first tip first.

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    Dc dyson 24 free repair maule


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    Jan 28, 2016 | Dyson Vacuums

    1 Answer

    Sparks on my dyson dc24 after cleaning brush bar


    This is mortar faulty if it's under 5 year old dyson will fix it for free

    Aug 26, 2014 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    Dyson dc24 brushes do not work even when i depress the silver button


    Hi there Alison, it's Jack at Dyson.

    DC24 is equipped with a safety device which shuts off the brush bar if something jams it - for example, a shoelace or a rug fringe. From what you've described, it sounds like your machine may just need resetting. This is simple to do if you follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

    You may also find the video below useful. Make sure that before you test the machine, you've reclined it into the vacuuming position, because the brush bar will never rotate when the machine is standing upright.

    I'm confident this will resolve the issue, but if you'd like any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com


    Dec 02, 2012 | Dyson Ball DC24 Bagless Upright Vacuum

    1 Answer

    I was running my vac when it caught the fringe on a throw. I turned it off and carefully pulled it out but now I don't have any suction and it's not cleaning the carpet.


    Don't know the model too well but the beater bar is what goes when that happens(the brush that goes around right there on the intake of the sweeper) it has a belt that makes it turn and you probably broke the belt or burnt it up or it came off so it is the belt that is the problem. That will give you those symptoms because the beater bar (rotating brush) is what lifts the dirt up so it can be sucked in.

    Mar 28, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

    2 Answers

    Brush stopped spinning


    If you've had the brush out to clean it you need to re-set the trip switch which is a red button at the right side of the brush simply press it in till it clicks.

    Jul 05, 2010 | Dyson Ball DC24 Bagless Upright Vacuum

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